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Making work visible
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Communications of the ACM archive
Volume 38 ,  Issue 9  (September 1995) table of contents
Pages: 56 - ff.  
Year of Publication: 1995
ISSN:0001-0782
Author
Lucy Suchman  Xerox PARC, 3333 Coyote Hill Road, Palo Alto, CA
Publisher
ACM  New York, NY, USA
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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
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Anderson, R.J. Representations and requirements: The value of ethnography in system design. Hum. Comput. Interaction 9, 2 (1994), 151-182.
 
3
Bechky, B., and g)sterlund, C. Qualifying the customer: An ethnographic study of sales. PARC Tech. Rep., Xerox Palo Alto Research Center, Calif.,1994.
 
4
Blomberg, J., Suchman, L., and R. Trigg. Reflections on a workoriented design project. In PDC '94: Proceedings of the Participatory Design Conference, (Palo Alto, Calif.) R. Trigg, S. I. Anderson, & E. Dykstra-Erickson, Eds. 1994 Computer Professionals for Social Responsibility, 99-109.
 
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Blomberg, J., Giacomi, J., Mosher, A., and Swenton-Wall, P. Ethnographic field methods and their relation to design. In Participatory Design: Principles and Practices. D. Schuler and A. Namioka, Eds. Erlbaum, Hillsdale, N.J. 1993, 123-156.
 
6
Bowers, J., Button, G., and Sharrock, W. Workflow from within and without. In Proceedings of the European Conference on Computer-Supported Cooperative Work (Stockholm, Sept. 11-15) 1995, to be published.
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8
Clement, A. Looking for the designers: Transforming the "invisible" infrastructure of computerized office work. In AI &Soc. 7, (1993), 323-344.
 
9
Clifford, J., and Marcus, G. Writing Culture: The Poetics and Politics of Ethnography. University of California Press, Berkeley, 1986.
 
10
Hales, M. Where are designers? Styles of design practice, objects of design and views of users in computer-supported cooperative work. In Design lssues in CSCW, D. Rosenberg and C. Hutchison, Eds. Springer-Verlag, London 1993, 151-177.
 
11
Hughes, J., Randall, D., and Shapiro, D. From ethnographic record to system design. International Journal of CSCW 1, 3 (1993), 123-141.
 
12
Jordan, B. and Henderson, A. Interaction analysis: Foundations and practice. J. Learn. Sci. 4, 1 (1995) 39-102.
 
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Lynch, M. The externalized retina: Selection and mathematization in the visual documentation of objects in the life sciences, Hum. Stud. 11 (1988), 201--234. Reprinted in Representation in Scientific Practice, M. Lynch, and S. Woolgar, Eds. MIT Press, Cambridge, Mass. 1990.
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Shapin, S. The invisible technician. Am. Sci. 77 (1989), 554- 563.
 
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Star, S. L. Invisible work and silenced dialogues in knowledge representation. In Women, Work and Computerization. I. Eriksson, B. Kitchenham, and K. Tijdens, Eds. North Holland, Amsterdam, 1991, 81-92.
 
17
Suchman, L. Technologies of accountability: On lizards and airplanes. In Technology in Working Order. G. Button, Ed. Routledge, London, 1993, 113-126.
 
18
Suchman, L. Working relations of technology production and use. CSCW 2, 1 (1994), 21-39.
 
19
Suchman, L. Do categories have politics? The language/action perspective reconsidered. CSCW2, 1 (1994) 177-190.
 
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22
Wall, P., and Mosher, A. Representations of work: Bringing designers and users together. In PDC '94: Proceedings of the Participatory Design Conference (Palo Alto, Calif), R. Trigg, S. I. Anderson, and E. Dykstra-Erickson, Eds. 1994, 87-98. Computer Professionals for Social Responsibility.
 
23
Watson-Verran, H. Including other voices in knowledge production. Presented at the Melbourne Conference on Sex/Gender in Technoscience Worlds (1993). Dept of History and Philosophy of Science, Univ. of Melbourne, Parkville, 3052, Australia.
 
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Wood, D. The Power of Maps. Guilford, N.Y. 1992.
 
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Yates, J. Control through communication: The rise of system in American management. Johns Hopkins University Press, Baltimore and London, 1989.

CITED BY  74