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Doing more with less (panel session): building a virtual helpsystem with a virtual team (with virtually no time)
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Source User Services Conference archive
Proceedings of the 23rd annual ACM SIGUCCS conference on User services: winning the networking game table of contents
St. Louis, Missouri, United States
Pages: 15 - 17  
Year of Publication: 1995
ISBN:0-89791-704-9
Authors
Johanna Turner Colgrove  Education and Documentation Coordinator, Computer User Services, Reed College, 3203 SE Woodstock Blvd. Portland OR
John McAnally  Academic Computing Services, Northern Illinois University, Academic Computing Svcs -NIU De Kalb IL
Bruce Arnold  Information Technologist, WITS Willamette University, 900 State Street, Salem OR
Sponsor
SIGUCCS: ACM Special Interest Group on University and College Computing Services
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 1,   Downloads (12 Months): 3,   Citation Count: 1
Additional Information:

cited by   index terms   collaborative colleagues  

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DOI Bookmark: Use this link to bookmark this Article: http://doi.acm.org/10.1145/219894.222991
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CITED BY
J. Michael Yohe, Information technology support services: crisis or opportunity?, ACM SIGUCCS Newsletter, v.26 n.3-4, p.43-54, Sept./Dec. 1996

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Training, help, and documentation

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.1 Multimedia Information Systems
          Subjects: Artificial, augmented, and virtual realities

  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Education

  K. Computing Milieux
  K.3 COMPUTERS AND EDUCATION


General Terms:
Design, Human Factors, Management, Performance, Theory

Collaborative Colleagues:
Johanna Turner Colgrove: colleagues
John McAnally: colleagues
Bruce Arnold: colleagues

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