Managing user perceptions of email privacy

ABSTRACT

Email users, expecting privacy, risk embarassment, lawsuits, and worse.

REFERENCES

• 1: Archer, R., Hormuth, S., and Berg, J. Avoidance of self-disclosure: An experiment under conditions of self awareness. Personality and Soc. Psych. Bull., 8 (1982), 122-128.
• 2: Bellotti, V. and Sellen, A. Design for privacy in ubiquitous computing environments. In Proceedings of ECSCW '93 Conference (Sept. 13-17, Milan, Italy). Kluwer Academic Publishers, Boston, 1993, pp. 77-92.
• 3: Derlega, V., Metts, S., Petronio, S., and Margulis, S. Self-Disclosure. Sage, Newbury Park, Calif., 1993.
• 4: Finholt, T. and Sproull, L. Electronic groups at work. Org. Sci., 1 (1990), 41-64.
• 5: Fulk, J., Schmitz, J., and Steinfield, C. A Social Influence Model of Technology Use. In Fulk, J. and Steinfield, C. (Eds.), Organizations and Communication Technology, pp. 117-142. Sage, Newbury Park, Calif., 1990.
• 6: John J. Gabarro, The development of working relationships, Intellectual teamwork: social and technological foundations of cooperative work, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1990
• 7: Joanne Goode , Maggie Johnson, Putting out the flames: the etiquette and law of e-mail, Online, v.15 n.6, p.61-65, Nov. 1991
• 8: Johnson, D. The law of Computer Communications and Networked Communities. Tutorial presented at the CSCW '94 Conference (Oct. 22-26, Chapel Hill, N.C.).
• 9: Johnson, D. and Podesta, J. Privacy Toolkit: Access to and Use and Disclosure of Electronic Mail on Computer Systems. Prepared for the Electronic Messaging Association, September, 1994.
• 10: Kiesler, S., Sieff, E., and Geary, C. The illusion of privacy in human-computer interaction. Working Paper, Carnegie Mellon University, Pittsburgh, Penn., November 1992.
• 11: Kiesler, S. and Weisband, S. Self-disclosure in computer surveys,m interviews, and psychological tests: A meta-analysis (in review), September 1995.
• 12: Kuebelbeck, A. Getting the message. Los Angeles Times (Sept. 4, 1991), D1.
• 13: M. L. Markus, Finding a happy medium: explaining the negative effects of electronic communication on social life at work, ACM Transactions on Information Systems (TOIS), v.12 n.2, p.119-149, April 1994 [doi>10.1145/196734.196738]
• 14: Moor, J. What is computer ethics? Metaphilosophy, 16 (1985), 266-275.
• 15: Nelson-Rowe, L. Open Systems Today, (Oct. 12, 1992), p. 22.
• 16: Jeanne M. Pickering , John Leslie King, Hardwiring weak ties: individual and institutional issues in computer mediated communication, Proceedings of the 1992 ACM conference on Computer-supported cooperative work, p.356-361, November 01-04, 1992, Toronto, Ontario, Canada [doi>10.1145/143457.143547]
• 17: Piller, C. Bosses with x-ray eyes. MacWorld, 10 (July 1993), 118-130.
• 18: Rifkin, G. Do employees have a right to electronic privacy? New York Times, 1991.
• 19: Shannon,J. and Rosenthal, D. Electronic mail and privacy: Can the conflicts be resolved? Business Forum, 18 (Winter/Spring 1993), 31-34.
• 20: L Sproull , S Kiesler, Reducing social context cues: electronic mail in organizational communication, Management Science, v.32 n.11, p.1492-1512, Nov. 1986 [doi>10.1287/mnsc.32.11.1492]
• 21: Lee Sproull , Sara Kiesler, Connections: new ways of working in the networked organization, MIT Press, Cambridge, MA, 1991
• 22: Verity, J. The internet: How it will change the way you do business. Business Week (November 14, 1994), 80-88.
• 23: Witt, L. Terminally nosy: Are employers free to access our electronic mail? Dickinson Law Rev., 545 (Spring 1992).
• 24: Zachary, G. It's a mail thing: Electronic messaging gets a rating--ex. Wall Street Journal (June 22, 1994), A1.
• 25: Shoshana Zuboff, In the age of the smart machine: the future of work and power, Basic Books, Inc., New York, NY, 1988

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.3 Communications Applications
          Subjects: Electronic mail

Additional Classification:
  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY
      K.4.1 Public Policy Issues
          Subjects: Privacy

General Terms:
Human Factors, Management