The assessment of end-user training needs

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The assessment of end-user training needs

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Communications of the ACM archive
Volume 38 , Issue 7 (July 1995) table of contents

Pages: 27 - 39

Year of Publication: 1995

ISSN:0001-0782

Authors

R. Ryan Nelson	Center for the Management of Information Technology, McIntire School of Commerce, The University of Virginia
Ellen M. Whitener	McIntire School of Commerce, University of Virginia, Charlottesville, VA
Henry H. Philcox	Internal Revenue Service, Department of the Treasury, Washington, D.C.

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ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 24, Downloads (12 Months): 255, Citation Count: 13

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references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	1994 Industry Report. Training, 31, 10 (Oct. 1994), 29-31.
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	3	Robert P. Bostrom , Lorne Olfman , Maung K. Sein, The importance of learning style in end-user training, MIS Quarterly, v.14 n.1, p.101-119, March 1990 [doi>10.2307/249313]
	4	Compeau, D., and Higgins, C. Application of social cognitive theory to training for computer skills, lnfo. Syst. Res., to be published
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	14	Nelson, R.R. Educational needs as perceived by IS and end-user personnel: A survey of knowledge and skill requirements. MIS Q. 15, 4 (Dec. 1991), 502-525.
	15	Ostroff, C. and Ford, J. K. Assessing training needs: Critical levels of analysis. In Training and Development in Organizations. Jossey-Bass, San Francisco, 1989, 25-62.
	16	Robey, D., and Zmud, R. Research on the organization of enduser computing: Theoretical perspectives from organization science. Information Technology and People 6, 1 (Apr. 1992), 11-27.
	17	Sein, M.K., and Bostrom, R.P. Individual differences and conceptual models in training novice users. Human-Computer-Interaction 4, 3 (1989), 197-229.
	18	Sein, M.K., and Robey, D. Learning style and the efficacy of computer training methods. Perceptual-and-Motor-Skills 72, 1 (Feb. 1991), 243-248.
	19	Maung K. Sein , Lorne Olfman , Robert P. Bostrom , Sidney A. Davis, Visualization ability as a predictor of user learning success, International Journal of Man-Machine Studies, v.39 n.4, p.599-620, Oct. 1993 [doi>10.1006/imms.1993.1075]
	20	Jane Webster , Joseph J. Martocchio, Microcomputer playfulness: development of a measure with workplace implications, MIS Quarterly, v.16 n.2, p.201-226, June 1992 [doi>10.2307/249576]
	21	Wexley, K. N. Contributions to the practice of training. In Training and Development in Organizations. Jossey-Bass, San Francisco, 1989, 487-500.

CITED BY 13

	Judy Brown , Jiayun Lu, Designing better online teaching material, ACM SIGCSE Bulletin, v.33 n.1, p.352-356, March 2001
	Maung K. Sein , Robert P. Bostrom , Lorne Olfman, Re-conceptualizing IT training for the workforce of the future, Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research, p.233-241, March 26-28, 1998, Boston, Massachusetts, United States
	R. Ryan Nelson , Peter A. Todd, Peopleware: the hiring and retention of IT personnel, Strategies for managing IS/IT personnel, Idea Group Publishing, Hershey, PA, 2004
	Albert H. Huang, A three-tier technology training strategy in a dynamic business environment, Advanced topics in end user computing, Idea Group Publishing, Hershey, PA, 2003
	Radha K. Mahapatra , Vincent S. Lai, Evaluation of Intranet-based end-user training, Proceeding of the 20th international conference on Information Systems, p.524-527, December 12-15, 1999, Charlotte, North Carolina, United States
	Sam Snoddy, Jr. , David G. Novick, Post-training support for learning technology, Proceedings of the 22nd annual international conference on Design of communication: The engineering of quality documentation, October 10-13, 2004, Memphis, Tennessee, USA
	RadhaKanta Mahapatra , Vincent S. Lai, Evaluating end-user training programs, Communications of the ACM, v.48 n.1, p.66-70, January 2005
	M. Adam Mahmood, Comprehensive bibliography, Advanced topics in end user computing, Idea Group Publishing, Hershey, PA, 2003
	Michael J. Gallivan, Examining workgroup influence on technology usage: a community of practice perspective, Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research, p.54-66, April 2000, Chicago, Illinois, United States
	Jane I. Gravill , Deborah R. Compeau , Barbara L. Marcolin, Experience effects on the accuracy of self-assessed user competence, Information and Management, v.43 n.3, p.378-394, April 2006
	David Kang , Radhika Santhanam, A Longitudinal Field Study of Training Practices in a Collaborative Application Environment, Journal of Management Information Systems, v.20 n.3, p.257-281, Number 3/Winter 2003
	Michael J. Gallivan , Valerie K. Spitler , Marios Koufaris, Does Information Technology Training Really Matter? A Social Information Processing Analysis of Coworkers' Influence on IT Usage in the Workplace, Journal of Management Information Systems, v.22 n.1, p.153-192, Number 1/Summer 2005
	Vincent Cho, A study of the effectiveness of electronic document management systems, International Journal of Information Technology and Management, v.7 n.3, p.327-352, March 2008