Computer mediated work: the interplay between technology and structured jobs

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Computer mediated work: the interplay between technology and structured jobs

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Communications of the ACM archive
Volume 27 , Issue 12 (December 1984) table of contents
Special section on management of information systems

Pages: 1210 - 1217

Year of Publication: 1984

ISSN:0001-0782

Author

Jon A. Turner

New York Univ., New York

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 5, Downloads (12 Months): 31, Citation Count: 18

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references cited by index terms review collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Aldag, k.J., Barr, S.H., and Brief, A.P. "Measurement of perceived task characteristics." Psychol. Bull 90, 3 (1981), 415-431.
	2	Aldag, R.J., and Brief, A.P. Task Design and Employee Motivation. Scott Foresman, G1enview, 1979.
	3	Bjorn-Andersen, N., and Jappe, L. Computer impact and the demand for participation, tn International Federation of Automatic Control Congress Proceedings, (1978). 1183-1188.
	4	Dainoff, M., Happ, A., and Crane, P. Visual fatigue and occupational slress in VDT operators. Hum. Factors 23, 4 (1981), 421-437.
	5	Jay R. Galbraith, Designing Complex Organizations, Addison-Wesley Longman Publishing Co., Inc., Boston, MA, 1973
	6	Ghiringhelli, I. Collection of suhjeclive opinions on the use of VDTs. In Ergonomic Aspects of Visual Display Terminals. E. Grandjean and E. Vigliani, Eds. Taylor and Francis, London, 1980, pp. 227-232.
	7	Hackman, J.R. and Oldham, G.R. Motivation through the design of work: Test of a theory. Organ. Behavior and Hum. Performance 16, (1976), 250-279.
	8	Hackman, J.R., and Oldham, G.R. Work Redesign. Addison-Wesley, Reading, MA, 1980.
	9	Insel, P., and Moos, R. Nark Environment Scales--Form S, Consulting Psychologist Press. Pale Alto, CA, 1974.
	10	Karasek, R.A. Job demands, job decision latitude, and mental strain: Implications for job redesign. Adm. Sci. Q, 24, 2 (979), 285-308.
	11	Lynch, B.P. An empirical assessment of Perrow's technology construct Adm. Sci. Q. 16, (1974), 338-356.
	12	McMahn, J.T. and Ivancevich, J.M. A study of control in a manufacturing organization: Managers and non-managers. Adm. Sci. Q. 21, 1 (1976), 66-83.
	13	Perrow, C. A framework for comparative analysis of organizations, Am. Social. Rev. 32, 2 (1967), 194-208.
	14	Price, J.L Handbook of Organizational Measurement, Heath. Lexington. 1972.
	15	Quinn, R.P., Magione, T., and Seashore, S. Quality of Employment Survey {Codehook}, University of Michigan, Ann Arbor, 1973.
	16	Salaneik, G.R. and Pfeffer, J. A social information processing approach to job attitudes and task design. Adm. Sci. Q. 23, 2 (1978), 226-253.
	17	Steven L. Sauter , Mark S. Gottlieb , Karen C. Jones , Vernon N. Dodson , Kathryn M. Rohrer, Job and health implications of VDT use: initial results of the Wisconsin-NIOSH study, Communications of the ACM, v.26 n.4, p.284-294, April 1983 [doi>10.1145/2163.358098]
	18	Seiler, L., The 22 item scale used in field studies of mental illness: A question of method, a question of substance, and a question of theory. J. Health Soc. Behav. 14, (1973), 252-264.
	19	Turner, J.A., and Karasek. Jr., R.A. "Software ergonomics: Effects of computer application design parameters on operator task performance and health. Ergonomics 27, 6 (1984).
	20	Turner, J.A., Computer mediated work: A comparative study of mortgage loan servicing clerks and financial investment officers in savings banks, NYU/GBA Working Paper, CRIS 79, 1984.

CITED BY 18

	Andrew Clement , C. C. Gotlieb, Evolution of an organizational interface: the new business department at a large insurance firm, ACM SIGCHI Bulletin, v.18 n.4, p.315-322, April 1987
	Stephen Corea, Technological capacitation in customer service work: a sociotechnical approach, Proceedings of the twenty first international conference on Information systems, p.45-57, December 2000, Brisbane, Queensland, Australia
	Eric S. K. Yu, Models for supporting the redesign of organizational work, Proceedings of conference on Organizational computing systems, p.226-236, August 13-16, 1995, Milpitas, California, United States
	Terry A. Byrd , Richard D. Howser, Jr., Development of an instrument to measure managers attitudes toward automated decision making, Proceedings of the 1990 ACM SIGBDP conference on Trends and directions in expert systems, p.141-154, October 30-November 02, 1990, Orlando, Florida, United States
	Jan L. Guynes, Impact of system response time on state anxiety, Communications of the ACM, v.31 n.3, p.342-347, March 1988
	Karin Klenke, New human resources infrastructures: computer mediated performance appraisals, Proceedings of the 1991 conference on SIGCPR, p.80-93, April 08-09, 1991, Athens, Georgia, United States
	Kailash Joshi , William C. Perkins , Robert P. Bostrom, Some new factors influencing user information satisfaction: implications for systems professionals, Proceedings of the twenty-second annual computer personnel research conference on Computer personnel research conference, p.27-42, October 1986, Calgary, Canada
	Ron Weber, Computer technology and jobs: an impact assessment model, Communications of the ACM, v.31 n.1, p.68-77, Jan. 1988
	Robert E. Kraut , Susan T. Dumais , Susan Koch, Computerization, productivity, and quality of work-life, Communications of the ACM, v.32 n.2, p.220-238, Feb. 1989
	Claire A. Simmers , Murugan Anandarajan, Internet user satisfaction, job satisfaction and internet background: an exploratory study, Managing web usage in the workplace: a social, ethical and legal perspective, Idea Group Publishing, Hershey, PA, 2002
	Susan Dumais , Robert Kraut , Susan Koch, Computers' impact on productivity and work life, ACM SIGOIS Bulletin, v.9 n.2-3, p.88-95, April & July 1988
	Andrew Clement , C. C. Gotlieb, Evolution of an organizational interface: the new business department at a largeinsurance firm, ACM Transactions on Information Systems (TOIS), v.5 n.4, p.328-339, Oct. 1987
	Dennis F. Galletta, A longitudinal view of an office system failure, ACM SIGOA Newsletter, v.7 n.1, p.7-11, Spring 1986
	Yide Shen , Mike Gallivan, An empirical test of the job demand/control model among IT users, Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment, April 22-24, 2004, Tucson, AZ, USA
	Margrethe H. Olson , Jon A. Turner, Rethinking office automation, ACM SIGMIS Database, v.17 n.4, p.20-28, Summer 1989
	Kai R. T. Larsen, A Taxonomy of Antecedents of Information Systems Success: Variable Analysis Studies, Journal of Management Information Systems, v.20 n.2, p.169-246, Number 2/Fall 2003
	John G. Mooney , Vijay Gurbaxani , Kenneth L. Kraemer, A process oriented framework for assessing the business value of information technology, ACM SIGMIS Database, v.27 n.2, p.68-81, Spring 1996
	Wilfred W. Wu , Song-Horng Lin , Yea-Yun Cheng , Cheng-Hwai Liou , Jui-Yuan Wu , Yi-Hua Lin , Frederick H. Wu, Changes in MIS research: status and themes from 1989 to 2000, International Journal of Information Systems and Change Management, v.1 n.1, p.3-35, November 2006

INDEX TERMS

Primary Classification:
K. Computing Milieux
K.4 COMPUTERS AND SOCIETY
K.4.2 Social Issues
Subjects: Employment

Additional Classification:
H. Information Systems
H.1 MODELS AND PRINCIPLES
H.4 INFORMATION SYSTEMS APPLICATIONS

K. Computing Milieux
K.4 COMPUTERS AND SOCIETY
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
K.6.1 Project and People Management
Subjects: Systems analysis and design
K.7 THE COMPUTING PROFESSION

General Terms:
Design, Human Factors, Management, Performance, Theory

Keywords:
design of work, organization of work, person-machine interaction

REVIEW

"Martin E. Modell : Reviewer"

This paper presents the results of a study undertaken to determine the effects of application system interface on the operator's perceived task environment and well-being. The study doesn't try to determine if computer-aided work affe more...

Collaborative Colleagues:

Jon A. Turner: colleagues

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