ACM Home Page
Please provide us with feedback. Feedback
Computing and organizations: what we know and what we don't know
Full text PdfPdf (767 KB)
Source
Communications of the ACM archive
Volume 27 ,  Issue 12  (December 1984) table of contents
Special section on management of information systems
Pages: 1184 - 1192  
Year of Publication: 1984
ISSN:0001-0782
Authors
Paul Attewell  State Univ. of New York at Stony Brook, Stony Brook
James Rule  State Univ. of New York at Stony Brook, Stony Brook
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 36,   Downloads (12 Months): 159,   Citation Count: 39
Additional Information:

references   cited by   index terms   review   collaborative colleagues  

Tools and Actions: Request Permissions Request Permissions    Review this Article  
DOI Bookmark: Use this link to bookmark this Article: http://doi.acm.org/10.1145/2135.2136
What is a DOI?

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
American Assembly, Automation and Technological Change, Prentice-Hall, Englewood Cliffs, NJ., 1962.
 
2
ANZAAS (Australian and New Zealand Association for the Advancement of Science). AuWmation and Unemployment. The Law Book Company, Sydney, Australia, 1070.
 
3
Argyris, C Management information systems: The challenge to rationality and emotioaality. Manage, SoL 17, 6 (Feb. 1971), 275-292.
 
4
Attewell, P. The de-skilling controversy, Mimeo manuscr., Dept. of Sociology, State Univ. of New York, Stony Brook, 1982.
 
5
Attewell, P. Microelectronics and employment. Paper presented at the Conference on Microelectronics in Transition, Univ. of California, Santa Cruz, 1983.
 
6
Austrian Academy of Sciences. Mikroeleetronick: Anwendungen, Verbreitung and Auswirkungem Am Beispicl Osterreichisches. Springer- Verlag, Berlin. West Germany, 1981.
 
7
Barker. I, end Downing, H, Word processing and the transformation of the patriarchial relations of control in the office. Cap. CI. 3 (19781, 64-99.
 
8
Bell. D The Coming af PosNIndustriM Society. Basic Books. New York, 1993.
 
9
Bjorn.Anderson, N, and Pederson. P. Computer facilitated changes in management power struclures, Account. Organ. Sac. 5, 2 (1977). 203-2A 6.
 
10
Blau, P.M., McHugh Falbe, C., McKinley, W., and Tracy, P. Technology and organization in manufacturing. Adm. Sci, Q, 21, 1 (Mar. 1976), 20-40.
 
11
Rlau, P.M, and Sehoenherr, R. The Structure of Organizations. Basic Books, New York, 1971.
 
12
Bralove, M, Direct data: Some chief executives bypass and irk staffs in getting information, Wall SL 1, (fan, 12.1993}, 1.
 
13
Braverman, H. Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century. Monthly Review, New York, 1974,
 
14
Cain, P., and Treiman, D, The D.O.T, as a source of occupational data. Am. Social, Rev. 46, 3 (1981), 235-278.
 
15
Central Policy Review Staff. Social and Employment Implications of Microelectronics. H.M. Government. London, 1978.
 
16
Chern, A.B, Speculations on the social affects of new microelecironies technology, int. Labor Rev. 119.6 (Nov.-Dec. 1980). 705-721.
 
17
Cooper. C.M., and Clarke, J.A. Employment, Economics and Technology: The Impact of Technological Change in the Labour Market. St, Martin's Press. New York, 1982.
 
18
Craig, H. Administering a Cortversion to Electronie Aeceuntieg. Division of Research, Graduate School of Business Administration, Harvard Univ,. Boston, Mass,. 1955.
 
19
Crozier, M. The Bureaucratic Phenomenon. Univ. of Chicago Press. Chicago. III., 1964.
 
20
DeKadt, M. Insurance: A clerical work factory. In Case Studies in the LaborProcess, A. Zimbalist, Ed, Monthly Review, New York, 1979.
 
21
Delebonty, G. Office automation and occupation structure: A case study of five insurance companies, lad, Manage. Rev. 7 (Spring, 1966), 99-108.
 
22
Deutsch, K. The Nerves of Government. The Free Press, New York, 1966.
 
23
Downs, A. A realistic look at the final payoffs from urban data systems, PublicAdm. Rev. 27, 3 (Sept. 1967), 204-209.
 
24
Driscoll, J. How to humanize office automation, Off. Technol. People 1, 2-3 (Sept. 1982), 167-176.
 
25
Driscoll. J, Office automation: The dynamics of a technological boondoggle, In Emerging Office Systems, R.M, Landau and J.H. Blair, Eds. Norwood, N.J., 1982.
 
26
Duhnoff, S. Inter-occupational shifts and changes in the quality of work in the American economy. 1900--1970. Paper presented at the annual meetings of the Society for the Study of Social Problems, San Francisco, Calif., 1978
 
27
Dutton, W,, and Kraemer, K. Determinants of support for computerized information systems: The attitudes of local government chief executives. Midwest Roy, Public Adm. 12, 1(Mar, 1978), 19-40,
 
28
Ellul. J. The Technological SocielsI. Knopf, New York, 1964,
 
29
Equal Opportunities Commission. New Technology and Women's Employment: Case Studies from West Yorkshire. Equal Opportunities Conamission. Manchester, England. 1982.
 
30
Ernst, M. The mechanization of commerce, Scientific American 247, 3 (Sept, 1982), 132-147.
 
31
ETUI (European Trade Union Institute). The Impact of Microelectronics on Employment in Western Europe in the 1980s. European Trade Union Institute, Brussels, Belgium, 1979,
 
32
Faunce, W,A, Automation and the division of labor. Soc. Problems 13 (Fall 1965), 149-160.
 
33
Freeman. C., Clark, J., and Seato, L, Unemployment and Technical Innovation: A Study ol Long Waves and Economic Development, Francis Pinter, London, 1982.
 
34
Gershuny, J.I, After Industrial Society? Humanities Press, Atlantic Highiands, N.J., 1978.
 
35
Giuliano. V. The mechanization of office work, Scientific American 247, 3 (Sept. 1982), 148-165.
 
36
Glenn, E., and Feldberg, R. Degraded and deskilled: The proletarianization of clerical work. See. ProbL 25, 1 (Oct, 1977), 52-64.
 
37
Glenn, E., and Feldberg, R. Proletarianization of clerical work: Technology and organizational control in the office, In Case Studies on the Labor Process, A. Zimhalist, Ed. Monthly Review, New York, 1979.
 
38
Glenn. E., aud Feldberg, R. Technology and work degradation: Reexamining the impacts of office automation. Mimeo manuser., Dept, of Sociology, Boston Univ., Boston, 1980.
 
39
Cranovetter, M Small is bountiful: Labor markets and establishment size. Am. Social, Roe. To be published.
 
40
Greenbaum, J. In the Name of Efficiency: A Study of Change in Data Processing Work. Temple Univ. Press, Philadelphia, Pa., 1979.
 
41
Gregory, J., and Nussbaum, K. Race agaiust time: Automaliou in the office. Off, Technot. People 1.2-3 (1982), 197-236.
 
42
Haber, W., a Farman, L,, and Hudson, I. The Impact of Technological Change: The American Experience. W,E, Upjohn lustitute for Employment Research, Kalamazoo, Mich., 1963.
 
43
Helfgott, R.B. EDP and the office workforce. Ind. Labor Relat. Rev. 19 (July 1966), 503-517.
 
44
Hiltz, S.R., and Turoff, M. The Network Nation. Addison-Wesley, Reading, Mass., 1978.
 
45
Hines, C., and Scoria, G. Automatic Unemployment. Earth Resources Research, London, 1979.
 
46
Hoes, I. Automation in the Office. Public Affairs Press, Washington, D.C., 1960.
 
47
Horrowitz, M, and Herrenstadt, L. Changes in skill requirements of occupations in selected industries. In The Employment Impact of Technological Change, vol. 2. National Commission on Technology. Automation, and Economic Progress, U.S. Government Printing Office, Washington, D.C,, 1966.
 
48
Howe, L. Pink Collar Workers, G.P. Putnam, New York, 1977.
 
49
Huse, E. The impact of computers on mauagers and organizations: A case study in an integrated manufacturing company, In The Impact of Computers on Management, C.A.s Myers, Ed. MIT Press, Cambridge, Mass., 1967.
 
50
International Conference on Automation, Full Employment, and a Balanced Economy. In Proceedings. Americau Foundation on Automotion and Employment, 1967.
 
51
Jaffa, A.J., and Froomkm, J, Technology and Jobs Automation in Perspective. Praeger, New York, 1960,
 
52
Jenkins, C., and Sherman, B. The Collapse of Work. Eyre Methuen, London, 1979.
 
53
JIPDEC (Japan Information Processing Development Center). The impact of microelectrooics on employment, JIPDEC Rap. (Spring, 1980). 1-19.
 
54
JIPDEC (Japan Information Processing Development Center). The office of today and tomorrow. JIPDEC Rep. 47 (1981).
 
55
JIPDEC (Japan Information Processing Development Center). The robots are coming, JIPDEC Rap. 50 (1982).
 
56
Kahn, H. The future of the corporation. In The Future of the Corporation, H. Kahn, Ed. Mason and Lipscomb, New York, 1974.
 
57
King, I.L., and Kraemer, K. Cost as a social impact of telecommunications and other information technologies. Public Policy Research Organization, Irvine, Calif., 1990.
 
58
Klatzky, S.R. Automation, size, and locus of decision-making, J. Bus. 43, 2 {Apr. 1970}, 141-151.
 
59
Kling, R. The impacts of computing on the work of managers, data analysts and clerks. Mimeo maunscr., Dept. of Information and Computing Science, Univ. of California. Irvine, Calif., 1976.
60
 
61
Kling, R., and Scacchi. W, The web of computing: Computer technology as social organizalion. Adv. Comput. 21 (1982), 1-90.
 
62
Kraemer, K., and Danziger, J. Computers and control in the work environment. Mimeo manuscr,. Public Policy Research Organizetion, Irvina, Calif., 1982.
 
63
 
64
Keeps, J.M. Automation and Employment, Holt, Rinehart and Winston, New York. 1964.
 
65
Lane, R. The decline of politics and ideology in a knowledgeable society, Am. Social Rev, 32.5 (Oct. 1966), 649-662.
 
66
Laudon, K. Computers and Bureaucratic Reform, Wiley. New York, 1964.
 
67
Leavitt, H., and Whisler, T. Management in the 1968s. Harvard Bus. Roy. 36, 6 (Now-Dec. 1058), 41-48.
 
68
Leduc, N. Communicating through computers. Telecommun. Policy (Sept. 1979). 235-244.
 
69
Lee, H.C. Electronic data processing and skill requirements. Pets. Adm. 29 (May-June 1966), 50-53.
 
70
Leoutief, W. The distribution of work and income. Scientific American 247, 3 (1982), 188-204.
 
71
Lippitt, M., Miller, J.P., and Lalamsj, J. Patterns of use and correlates of adoption of an electronic mail system. Proceedings of the American Institute of Decision Sciences, Las Vegas, May., 1980.
 
72
Lowi, T. The information revolution, polilics, and the prospects for an open society. In Government Secrecy in Democracies. I. Galnoor, Ed, Harper and Row, New York. 1977.
 
73
Mann. F., and Williams, L, Organizational impact of white collar automation. In Annual Proceedings. Industrial Relations Research Association, Madison, Wis,. 1958, pp. 59-69.
 
74
Mann. F., and William, L. Some effects of the changing work environment in the office, J. Soc. Issues 18 (1962), 90-101.
 
75
Morkus, M.L. Systems in Organizations. Pitman Publishing, Marshfield, Mass., 1084.
 
76
Mechanic, D. Sources of power and lower participants in complex organizations. Adm. Sci. Q. 7 (1962), 349-364.
 
77
Menzies, H. Women and the Chip: Case Studies of the Effects of Informatics on Employment in Canada, Institute for Public Policy. Montreal, Canada. 1081.
 
78
Mowshowitz, A. The Conquest of Will: Information Processing in Human Affairs. Addison-Wesley, Reading, Mass., 1976.
 
79
Moynihan, D.P. The professionalization of reform, Public Interest 1, 1 (Fall 1965), 6-16.
 
80
Mueller, E. Technological Advance in an Expanding Economy: Its Impact on a Cross-Section of the Labor Force. Institute for Social Research, Ann Arbor, Mich., 1969.
 
81
Mumford, E., and Banks, O. The Computer and the Clerk. Routlodge, Kegan Paul, London, 1967.
 
82
Myers, C. The Impact of Computers on Management. MIT Press, Cambridge, Mass., 1967.
 
83
National Commission on Technology, Automation and Economic Progress, Technology and the American Economy, vol. 1. U.S. Government Printing Office, Washington, D.C,. 1966.
 
84
National Commission on Technology, Autemalion and Economic Progress. The employment impact of technologlcal change. In Technology and the American Economy, vol. 2. U.S Government Printing Office, Washington, D.C,, 1966.
 
85
Netherlands Government, The Impact of Chip Technology on Employment and the Labour Market. Ministerie Van Sociala Zaken, The Hague, The Netherlands, 1979.
 
86
Netherlands Government, The Social Impact of Micro-Electronics. Netherlands Government Publishing Office, The Hague, The Netherlands, 1980.
 
87
 
88
Olson, M.H. New informolion technology and organizational culture, Manage, Int. Syst. Q. (1982).
89
 
90
Organization for Economic Cooperation and Development, The Requirements of Automated Jobs. OECD, Paris, France, 1965.
 
91
Proffer, J. Organizational Design. AHM Publishing, Arlinglon Heights, Ill., 1978.
 
92
Proffer, J. Power in Organizations. Pitman Publishing, Marshfield, Mass., 1981.
 
93
Processed World 1, 1 {Spring 1981}.
 
94
Response Analysis Corporation. Office Automation and the Workplace. Honeywell, Minneapolis, Minn., 1983,
 
95
Rico, L. The staffing process and the computer. Manage. Pers, Q. I, 4 (Autumn-Winter 1992), 32-38.
 
96
Robey. D. Computers and management structure: Some empirical findings re-examined. Hum. Relat. 30, 11 (1077), 963-976.
97
 
98
Rothwell, R., and Zegveld, W. Technical Change and Employment. Frances Pinter, London, 1979.
 
99
Rule, J. Private Lives and Public Surveillance. Schocken, New York, 1974.
 
100
Rule, J., McAdam, D., Stearns, L, and Uglow, D. The Politics of Privacy. Elsevier, New York, 1980.
 
101
Rule, J., McAdam, D., Stearns, L., and Uglow, D. Documentary identity and bureaucratic surveillance in America. Sac. Probl. To be published.
 
102
Rumberger, R. The changing skill requirements of jobs in the U.S. economy. Ind. Labor Relat. Ray. 34 (1981), 578-590.
 
103
Shepard, I. Automation and Alienation: A Study of Office and Factory Workers. MIT Press. Cambridge, Mass, 1971.
 
104
Shils, E. Center and Periphery: Essays in Macrosociology. Univ. of Chicago Press, Chicago. Ill., 1975.
 
105
Sleigh, J., Boatwright, B. Irwin, P., and Stanyan, R. The Manpower Implications of Micro-Electronic Technology. H.M. Stationary Office, London, 1979.
 
106
Smith, A. The Geopolitics of Information. Oxford Univ, Now York. 1980.
 
107
Smith. A, Goodbye Gutenberg. Oxford Univ., New York, 1980.
 
108
Spenner, K. Temporal changes in work content. Am. Social. Rev. 44, (1979), 965-975.
 
109
Stinchcombe, A. Institutions of privacy in the determination of police administrative proctice. Am, J. Social 69, 2 (Sept, 1963), 1-10.
 
110
Terborgh, G. The Aotomation Hysteria. W.W. Norton, New York. 1965.
 
111
Turkle, S. Study of human interactions with computers. The Second Self Simon and Schuster. New York, 1984.
 
112
United Kingdom Government. Technological Change: Threats and Opportunities for the United Kingdom, H.M. Stationery Office, London. 1979.
 
113
U.S. Bureau of Labor Statistics. The introduction of an electronic computer in a large insurauce company, In Studies on Automation Technology 2, U.S. Government Printing Office, Washington. D.C. 1955.
 
114
U.S. Dept. of Health, Education and Welfare Work in America. MIT Press, Cambridge, Mass., 1973.
 
115
Verbatim Corporation. The Verbatim Survey: Office Worker Views and Perceptions of New Technology in the Workplace. The Verbatim Corporation, Sunnyvale, Calif., 1982.
 
116
Wallace, M, and Kalleberg, A, Industrial transformation and Ihe decline of craft: The decomposition of skill in the printing industry, 1931-1978, Am. Social Rev. 47, 3 (1982), 307-324.
 
117
Weber, C,E, Impact of electronic data processing on clerical skills, Pars. Adm, 22-33, 1 (Jan.-Feb. 1959), 20-28
 
118
 
119
Weslin, A., and Baker, M. Databanks in a Free Society. Quadrangle Times Books, New York, 1972.
 
120
Whisler, T. The impact of Computers on Organizations. Praeger, New York, 1970.
 
121
Whisler, T., and Meyer, H. The impact of EDP on life company organization. Pars. Adm. Rap, 34, Life Office Management Association, 1967.
 
122
Winner, L. Autonomous Technology. MIT Press, Cambridge, Mass., 1977.
 
123
Withington, F. The Real Computer Its Influences, Uses end Effects. Addison-Wesley, Reading, Mass., 1969.
 
124
Zimbalist. A., Ed. Case Studies on the Labor Process. Monthly Review. New York, 1979.
 
125
Zuboff, S, New worlds of compuler-mediated work. Harvard Bus. Roy. (Sept.-Oct. 1982), 142-152.

CITED BY  39


REVIEW

"William Edward Mihalo : Reviewer"

What effect do computers have upon quality of work, unemployment, organizational management, interaction with the public, and innovation within organizations? These are questions that are examined and discussed in this interesting article. Attew  more...

Collaborative Colleagues:
Paul Attewell: colleagues
James Rule: colleagues