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Reversing the charges
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Source interactions archive
Volume 2 ,  Issue 3  (July 1995) table of contents
Pages: 29 - 33  
Year of Publication: 1995
ISSN:1072-5520
Authors
Frank Montaniz  Cheyenne Software, Roslyn Heights, NY
George V. Kissel  Univ. of Connecticut, Storrs
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 1,   Downloads (12 Months): 14,   Citation Count: 2
Additional Information:

references   cited by   index terms   collaborative colleagues  

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
Clare-Marie Karat, A business case approach to usability cost justification, Cost-justifying usability, Academic Press, Inc., Orlando, FL, 1994
 
2
Deborah J. Mayhew , Marilyn Mantei, A basic framework for costs-justifying usability engineering, Cost-justifying usability, Academic Press, Inc., Orlando, FL, 1994
 
3
Kate Ehrlich , Janice Anne Rohn, Cost justification of usability engineering: a vendors's perspective, Cost-justifying usability, Academic Press, Inc., Orlando, FL, 1994
 
4
Jakob Nielsen, Usability Engineering, Morgan Kaufmann Publishers Inc., San Francisco, CA, 1993
 
5
Tarter, J., "Benchmark report: Technical support cost ratios", Soft Leuer: Trends and Strategies in Software Publishing, 10(10), Soft Letter, Watertown, MA, 1993.

CITED BY  2
Randolph G. Bias , Deborah J. Mayhew , Dilip Upmanyu, Cost justification, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002
Robert Pedlow , Anne Miller, IT outsourcing: some implications for building usable IT systems, ACM SIGCHI Bulletin, v.30 n.1, p.37-43, Jan. 1998

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)


General Terms:
Design, Economics, Human Factors

Collaborative Colleagues:
Frank Montaniz: colleagues
George V. Kissel: colleagues

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