Succeeding as a clandestine change agent

ABSTRACT

Changing the attitudes and work habits of a large organization is daunting at best. The task is more challenging when the organization perceives itself as eminently successful, dominating the market in its category. During the past 5 years I've seen the evolution of the product design processes as I moved from user-interface (UI) designer, to manager of a large UI design group, to my current position as a product design strategist.

REFERENCES

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INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.1 Requirements/Specifications
          Subjects: Methodologies (e.g., object-oriented, structured)
      D.2.2 Design Tools and Techniques
          Subjects: User interfaces
      D.2.9 Management
          Subjects: Programming teams

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.3 Software Management
          Subjects: Software development

General Terms:
Design, Human Factors, Management