Creating products customers demand

ABSTRACT

This article presents a re-engineering case study of the product requirements definition process at Digital Equipment Corporation. Based on cross-functional teams working in direct partnership with customers, the re-engineered process was designed to ensure customer satisfaction and business readiness before a line of code is written, an electronic circuit designed, or a service defined.

REFERENCES

• 1: Achieving Excellence in Engineering Project Profile Survey, conducted by Booz-Allen-Hamilton, Inc. for Digital Equipment Corporation, May 1993.
• 2: Cohen, L. Quality Function Deployment: An application perspective from Digital Equipment Corporation. Nat. Prod. Rev. (Summer 1988).
• 3: Hammer M., and Champy, J. Re-engineering the Corporation. Harper Bus. Rev. (1993).
• 4: Karen Holtzblatt , Hugh Beyer, Making customer-centered design work for teams, Communications of the ACM, v.36 n.10, p.92-103, Oct. 1993 [doi>10.1145/163430.164050]
• 5: Moore, G.A. Crossing the chasm. Harper Bus. Rev. (1991).
• 6: Paulk, M.C., et al. Capability Maturity Model for Software. Tech. Rep. CMU/SEI-91-TR-24, Software Engineering Institute, Carnegie Mellon Univ., 1991.
• 7: Walden, D., Ed. A Special Issue on Kano's Methods for Understanding Customer-Defined Quality. The Center For Quality ManagementJ. 2, 4 (Fall 1993).

INDEX TERMS

Primary Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.3 Software Management
          Subjects: Software development

General Terms:
Design, Human Factors, Management, Performance