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Communications of the ACM archive
Volume 38 ,  Issue 5  (May 1995) table of contents
Pages: 61 - 71  
Year of Publication: 1995
ISSN:0001-0782
Authors
Francoise Brun-Cottan  Xerox Corporation, 1350 Jefferson Road, Rochester, NY
Patricia Wall  Xerox Corporation, 1350 Jefferson Road, Rochester, NY
Publisher
ACM  New York, NY, USA
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Downloads (6 Weeks): 7,   Downloads (12 Months): 78,   Citation Count: 15
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abstract   references   cited by   index terms   collaborative colleagues  

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ABSTRACT

Advocates of user-centered design and participatory design, also referred to as “work practice practitioners” include computer scientists, systems designers, software engineers, social scientists, industrial and graphic designers, marketing, sales, and service personnel. Working singly or in teams, we have been identifying and combining effective techniques and methods of: gathering data, interacting with user participants, representing activities and observations, and integrating findings with the design and construction of new technologies.


REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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Blomberg, J., Giacomi, J., Mosher, A., and Swenton-Wall, P. Ethnographic field methods and their relation to design. In Participatory Design: Principles and Practices. D. Schuler and A. Namioka, Eds. Erlbaum, Hillsdale, NJ, 123-157.
 
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Brun-Cottan, F. Talk in the workplace: Occupational relevance. Research on Language and Social Interaction 24 (1990/91), 227-295.
 
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Haraway, D. Simians, Cyborgs, and Women. Routledge, New York, 183-201.
 
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Holtzblatt, K., and Beyer, H.R. Contextual Design: Integrating Customer Data into the Design Process. InterCHI '93. Tutorial. Amsterdam, Netherlands.
 
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Holtzblatt, K., and Jones, S. Contextual Inquiry: A participatory technique for system design. In Participatory Design: Principles and Practices. D. Schuler and A. Namioka, Eds. Erlbaum, Hillsdale, NJ, 177-211.
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Muller, M. Pictive: Democratizing the dynamics of the design session. In Participatory Design: Principles and Practices. D. Schuler and A. Namioka, Eds. Erlbaum, Hillsdale, NJ, 211-238.
 
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Norman, D.A. Things That Make Us Smart. Addison-Wesley, Reading, Mass., 52.
 
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Sacks, P. Shadows in the soup: Conceptions of work and the nature of evidence. Tech. Rep. NYNEX Science and Technology, 7
 
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Schegloff, E. On talk and its institutional occasions. In Talk at Work. P. Drew andJ. Heritage, Eds. Cambridge University Press, Cambridge, UK, 101-134.
 
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Suchman, L. Finding larger visions: Relations of situation and location. Position Paper presented at Oksnoen Symposium on Locating Design, Development and Use (Oksnoen, Norway, May 13-18, 1994).
 
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Wall, P., and Mosher, A. Representations of work: Bringing designers and users together. In Proceedings of the Participatory Design Conference, 1994 (PDC '94).

CITED BY  15

Collaborative Colleagues:
Francoise Brun-Cottan: colleagues
Patricia Wall: colleagues