Apprenticing with the customer

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Apprenticing with the customer

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Communications of the ACM archive
Volume 38 , Issue 5 (May 1995) table of contents

Pages: 45 - 52

Year of Publication: 1995

ISSN:0001-0782

Authors

Hugh R. Beyer
Karen Holtzblatt	InContext Enterprises, Inc, 249 Ayer Road, Harvard, MA

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 72, Downloads (12 Months): 450, Citation Count: 15

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references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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	3	Karen Holtzblatt, If we're a team why don't we act like one?, interactions, v.1 n.3, p.17-20, July 1994 [doi>10.1145/182966.182968]
	4	Karen Holtzblatt , Hugh Beyer, Making customer-centered design work for teams, Communications of the ACM, v.36 n.10, p.92-103, Oct. 1993 [doi>10.1145/163430.164050]
	5	Holtzblatt, K., and Jones, S. Contextual Inquiry: A Participatory Technique for System Design. In Participatory Design: Principles and Practice. A. Namioka and D. Schuler, Eds., Erlbaum, Hillsdale, NJ, 1993.
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	7	Lofland, J. Analyzing Social Settings: A guide to qualitative observation and analysis. Wadsworth, Belmont, CA, 1971.
	8	Andrew Monk , Bonnie Nardi , Nigel Gilbert , Marilyn Mantei , John McCarthy, Mixing oil and water?: Ethnography versus experimental psychology in the study of computer-mediated communication, Proceedings of the SIGCHI conference on Human factors in computing systems, p.3-6, April 24-29, 1993, Amsterdam, The Netherlands [doi>10.1145/169059.169060]
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	12	Suchman, L. Plans and Situated Actions. Cambridge University Press, Cambridge, UK, 1989.
	13	Whiteside,J., Bennett, J., and Holtzblatt, K. Usability engineering: Our experience and evolution. In Handbook of Human Computer Interaction. M. Helander, Ed., North Holland, New York, 1988.

CITED BY 15

	Dennis Wixon, Qualitative research methods in design and development, interactions, v.2 n.4, p.19-26, Oct. 1995
	Paula Curtis , Tammy Heiserman , David Jobusch , Mark Notess , Jayson Webb, Customer-focused design data in a large, multi-site organization, Proceedings of the SIGCHI conference on Human factors in computing systems: the CHI is the limit, p.608-615, May 15-20, 1999, Pittsburgh, Pennsylvania, United States
	Dennis R. Wixon , Judy Ramey , Karen Holtzblatt , Hugh Beyer , JoAnn Hackos , Stephanie Rosenbaum , Colleen Page , Sari A. Laakso , Karri-Pekka Laakso, Usability in practice: field methods evolution and revolution, CHI '02 extended abstracts on Human factors in computing systems, April 20-25, 2002, Minneapolis, Minnesota, USA
	Janice Redish , Dennis Wixon, Task analysis, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002
	Diane S. Brown , Susan Motte, Device design methodology for trauma applications, Proceedings of the SIGCHI conference on Human factors in computing systems, p.590-594, April 18-23, 1998, Los Angeles, California, United States
	Janice Singer , Timothy Lethbridge , Norman Vinson , Nicolas Anquetil, An examination of software engineering work practices, Proceedings of the 1997 conference of the Centre for Advanced Studies on Collaborative research, p.21, November 10-13, 1997, Toronto, Ontario, Canada
	P. Bryan Heidorn , Bharat Mehra , Mary F. Lokhaiser, Complementary user-centered methodologies for information seeking and use: system's design in the biological information browsing environment (BIBE), Journal of the American Society for Information Science and Technology, v.53 n.14, p.1251-1258, December 2002
	Idris Hsi, Measuring the conceptual fitness of an application in a computing ecosystem, Proceedings of the 2004 ACM workshop on Interdisciplinary software engineering research, November 05-05, 2004, Newport Beach, CA, USA
	Colin J. Neill , Phillip A. Laplante, Requirements Engineering: The State of the Practice, IEEE Software, v.20 n.6, p.40-45, November 2003
	Scott P. Robertson, Voter-centered design: Toward a voter decision support system, ACM Transactions on Computer-Human Interaction (TOCHI), v.12 n.2, p.263-292, June 2005
	Kenneth R. Fleischmann, Do-it-yourself information technology: Role hybridization and the design-use interface, Journal of the American Society for Information Science and Technology, v.57 n.1, p.87-95, January 2006
	I. Scandurra , M. Hägglund , S. Koch, From user needs to system specifications: Multi-disciplinary thematic seminars as a collaborative design method for development of health information systems, Journal of Biomedical Informatics, v.41 n.4, p.557-569, August, 2008
	I. Scandurra , M. Hägglund , S. Koch, From user needs to system specifications: Multi-disciplinary thematic seminars as a collaborative design method for development of health information systems, Journal of Biomedical Informatics, v.41 n.4, p.557-569, August, 2008
	Hartmut Obendorf , Matthias Finck, Scenario-based usability engineering techniques in agile development processes, CHI '08 extended abstracts on Human factors in computing systems, April 05-10, 2008, Florence, Italy
	Jeanette Blomberg , Lucy Suchman , Randall H. Trigg, Reflections on a work-oriented design project, Human-Computer Interaction, v.11 n.3, p.237-265, September 1996