Customer-developer links in software development

ABSTRACT

Many of the best ideas for new products and product improvements come from the customer or end user of the product [15]. In the software arena, tapping into this source of information requires the establishment of one or more customer-developer links. These links are defined as the techniques and/or channels that allow customers and developers to exchange information.

REFERENCES

• 1: Bostrom, R.P., and Heinen, J.S. MIS problems and failures: A socio-technical perspective--part I: The causes. MIS Q. 1, 3 (1977), 17-32.
• 2: Terry Anthony Byrd , Kathy L. Cossick , Robert W. Zmud, A synthesis of research on requirements analysis and knowledge acquisition techniques, MIS Quarterly, v.16 n.1, p.117-138, March 1992 [doi>10.2307/249704]
• 3: Carmel, E., and Becket, S. A process model for packaged softw are development. 1EEE Trans. Eng. Manag. 41, 5 (1995).
• 4: Churchman, C.W., and Schainblatt, A.H. The researcher and the manager: A dialectic of implementation. Manag. Sci. 11, 4 (1965), B69-B87.
• 5: Richard L. Daft , Robert H. Lengel , Linda Klebe Trevino, Message equivocality, media selection and manager performance: implications for information systems, MIS Quarterly, v.11 n.3, p.355-366, Sept. 1987 [doi>10.2307/248682]
• 6: Jonathan Grudin, Interactive Systems: Bridging the Gaps Between Developers and Users, Computer, v.24 n.4, p.59-69, April 1991 [doi>10.1109/2.76263]
• 7: Rudy Hirschheim , Heinz K. Klein, Realizing emancipatory principles in information systems development: the case for ETHICS, MIS Quarterly, v.18 n.1, p.83-109, March 1994 [doi>10.2307/249611]
• 8: Ives, B., and Olson, M.H., User involvement and MIS success: A review of research. Manag. Sci. 30, 5 (1984), 586-603.
• 9: Kochan, T., Cutcher-Gershenfeld,J., and MacDuffie,J.P. Employee Participation, Work Redesign and New Technology: Implications for Public Policy in the 1990s. Commission on Workforce Quality and Labor Market Efficiency, U.S. Department of Labor, May 1989.
• 10: John D. Lees, Successful development of small business information systems, Journal of Systems Management, v.38 n.9, p.32-39, September 1, 1987
• 11: Enid Mumford , Don Henshall, Participative Approach to Computer Systems Design: A Case Study of the Introduction of a New Computer System, Halsted Press, New York, NY, 1978
• 12: Douglas Schuler , Aki Namioka, Participatory Design: Principles and Practices, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1993
• 13: Software Industry 1993 Business Practices Survey. Price Waterhouse, 1984.
• 14: von Hellens, L.A. Conditions for Success in the Design and Implementation of Packaged Software: A Study of Accounting Software for Small Companies in the United Kingdom. Ph.D dissertation, Oxford Institute of Information Management, 1990.
• 15: E von Hippel, Lead users: a source of novel product concepts, Management Science, v.32 n.7, p.791-805, July 1986 [doi>10.1287/mnsc.32.7.791]
• 16: Yin, R.K. Case Study Research: Design and Methods. Sage, Beverly Hills, CA, 1984.

INDEX TERMS

Primary Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS

General Terms:
Design, Documentation, Human Factors, Management