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Learners as authors: helping ESL employees in a Canadian bank prepare customer relations and documentation material

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ACM Special Interest Group for Design of Communication archive
Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide table of contents

Banff, Alberta, Canada

Pages: 96 - 104

Year of Publication: 1994

ISBN:0-89791-681-6

Authors

Paul Beam	The University of Waterloo
Diane Burke	The University of Waterloo

Sponsor

SIGDOC: ACM Special Interest Group for Design of Communications

Publisher

ACM New York, NY, USA

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Beam, Paul, HyperView, authoringdisplay software designed for educational instruction by Paul Beam and associates in the Deparunem of English at the University of Waterloo. Demonstration versions are available by inquiry to pdbeam @ watarts.uwaterloo.ca
	2	R. J. Brockmann , W. Horton , K. Brock, From database to hypertext via electronic publishing: an information odyssey, The society of text: hypertext, hypermedia, and the social construction of information, MIT Press, Cambridge, MA, 1989
	3	T. M. Duffy , B. Mehlenbacher , J. Palmer, The evaluation of online help systems: a conceptual model, The society of text: hypertext, hypermedia, and the social construction of information, MIT Press, Cambridge, MA, 1989
	4	Roger A. Grice, Information development is part of product development—not an afterthought, Text, context, and hypertext: writing with and for the computer, MIT Press, Cambridge, MA, 1988
	5	Harris, R. Allen and William J. Hosier. "A Taxonomy of Online Documentation" in Technical Communication, 38'2 (1991), 197-210.
	6	William Horton, Designing and writing online documentation: help files to hypertext, John Wiley & Sons, Inc., New York, NY, 1990
	7	"Writing Online Documentation" Technical Communication, 36:1 (1989), 73-74.
	8	Philip Rubens , Robert Krull, Designing online information, Text, context, and hypertext: writing with and for the computer, MIT Press, Cambridge, MA, 1988
	9	Sides, Charles H., "Quo Vadis Technical Communication?" Journal of Technical Writing and Communication, 24:1 (19940, 1-6.
	10	Simon-Daniels, Susan, "Helpful Help: Designing and Developing Online Help Systems" Major Project, Master of Arts, Language and Professional Writing, The Departmem of English, The University of Waterloo, August, 1994.
	11	Henrietta Nickels Shirk, Technical writers as computer scientists: the challenges of online documentation, Text, context, and hypertext: writing with and for the computer, MIT Press, Cambridge, MA, 1988
	12	Edmond, H. Weiss, Usability: stereotypes and traps, Text, context, and hypertext: writing with and for the computer, MIT Press, Cambridge, MA, 1988
	13	Contact Information: Paul Beam, Department of English, The University of Waterloo, Waterloo, Omario, N2L 3G1, phone: 519-885-1211, ext 3673. email: pdbeam@watarts.uwatefioo.ca.