Comparative usability evaluation

Subscribe (Full Service)


	Search: The ACM Digital Library The Guide

	Feedback

Comparative usability evaluation: critical incidents and critical threads

Full text

Pdf (1.00 MB)

Source

Conference on Human Factors in Computing Systems archive
Proceedings of the SIGCHI conference on Human factors in computing systems: celebrating interdependence table of contents

Boston, Massachusetts, United States

Pages: 245 - 251

Year of Publication: 1994

ISBN:0-89791-650-6

Authors

Jürgen Koenemann-Belliveau	Department of Psychology, Rutgers University, New Brunswick, NJ and IBM T.J. Watson Research Center, Box 704, Yorktown Heights, New York
John M. Carroll	Department of Computer Science, Virginia Tech, Blacksburg, VA and IBM T.J. Watson Research Center, Box 704, Yorktown Heights, New York
Mary Beth Rosson	Department of Computer Science, Virginia Tech, Blacksburg, VA and IBM T.J. Watson Research Center, Box 704, Yorktown Heights, New York
Mark K. Singley	Division of Cognitive and Instructional Science, ETS, Princeton, NJ and IBM T.J. Watson Research Center, Box 704, Yorktown Heights, New York

Sponsors

SIGCAPH: ACM SIGCAPH Computers and the Physically Handicapped
SIGGRAPH: ACM Special Interest Group on Computer Graphics and Interactive Techniques
SIGGROUP: ACM Special Interest Group on Supporting Group Work
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 7, Downloads (12 Months): 40, Citation Count: 5

Additional Information:

references cited by index terms collaborative colleagues

Tools and Actions:	Request Permissions Review this Article Save this Article to a Binder Display Formats: BibTeX EndNote ACM Ref

DOI Bookmark:	Use this link to bookmark this Article: http://doi.acm.org/10.1145/191666.191755 What is a DOI?

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	John M. Carroll, The Nurnberg funnel: designing minimalist instruction for practical computer skill, MIT Press, Cambridge, MA, 1990
	2	Carroll, J.M. 1991. History and hysteresis in theories and frameworks for HCI. In D. Diaper & N. Hammond (Eds.), People and computers VI. New York: Cambridge University Press, pp. 47-55.
	3	Carroll, J.M., Koenemann-Belliveau, J., Rosson, M.B., & Singley, M.K. 1993. Critical Incidents and Critical Themes in Empirical Usability Evaluation. In Alty, j., Diaper, S., & Guest, S.P. (Eds.) People and Computers VIII. Proceedings of the HCI-93 Conference. Cambridge, U.K.: Cambridge University Press, pp. 279-292.
	4	John M. Carroll , Mary Beth Rosson, Getting around the task-artifact cycle: how to make claims and design by scenario, ACM Transactions on Information Systems (TOIS), v.10 n.2, p.181-212, April 1992 [doi>10.1145/146802.146834]
	5	Carroll, J.M., Rosson, M.B., & Singley, M.K. 1993. The Collaboration thread: A Formative Evaluation of Object-Oriented Education. in Cook, C. & Spohrer, J. (Eds.) Empirical Studies of Programmers. Fifth Workshop Norwood, NJ: Ablex, pp. 26-41.
	6	Carroll, J.M., Singley, M.K. & Rosson, M.B. 1992. Integrating theory development with design evaluation. Behaviour and Information Technology,, Vol.ll, pp. 247-255.
	7	Dennis E. Egan , Joel R. Remde , Louis M. Gomez , Thomas K. Landauer , Jennifer Eberhardt , Carol C. Lochbaum, Formative design evaluation of superbook, ACM Transactions on Information Systems (TOIS), v.7 n.1, p.30-57, Jan. 1989 [doi>10.1145/64789.64790]
	8	Flanagan, J.C. 1954. The critical incident technique. Psychological Bulletin, 51(28), 28-35.
	9	Adele Goldberg, SMALLTALK-80: the interactive programming environment, Addison-Wesley Longman Publishing Co., Inc., Boston, MA, 1984
	10	Gould, J.D. 1988. How to design usable systems. In M. Helander (Ed.), Handbook of Human-Computer Interaction. New York: North-Holland, pp. 757-789.
	11	Jakob Nielsen, Finding usability problems through heuristic evaluation, Proceedings of the SIGCHI conference on Human factors in computing systems, p.373-380, May 03-07, 1992, Monterey, California, United States [doi>10.1145/142750.142834]
	12	Mary Beth Rosson , John M. Carrol , Rachel K. E. Bellamy, Smalltalk scaffolding: a case study of minimalist instruction, Proceedings of the SIGCHI conference on Human factors in computing systems: Empowering people, p.423-430, April 01-05, 1990, Seattle, Washington, United States [doi>10.1145/97243.97319]
	13	Scriven, M. 1967. The methodology of evaluation. In R. Tyler, R. Gagne, & M. Scriven (Eds.), Perspectives of curriculum evaluation. Chicago: Rand McNally, pp. 39-83.
	14	Singley, M.K., Carroll, J.M., & Alpert, S.R. 1991. Psychological design rationale for an inteUigent tutoring system for Smalltalk. In J. Koenemann-Belliveau, T. Moher, & S.P. Robertson (Eds.), Emp#4cal Studies of Programmers, Fourth Workshop. Norwood, NJ: Ablex, pp. 196-209.
	15	Smalltalk/ V~ PM Tutorial and Programming Handbook. 1990. LosAngeles, CA: Digitalk.
	16	Whiteside, J., Bennett, J., & Holtzblatt, K. 1988. Usability engineering: Our experience and evolution. In M. Helander (Ed.), Handbook of Human-Computer Interaction. New York: North-Holland, pp. 791-817.
	17	Rebecca Wirfs-Brock , Brian Wilkerson , Lauren Wiener, Designing object-oriented software, Prentice-Hall, Inc., Upper Saddle River, NJ, 1990

CITED BY 5

	John M. Carroll , Mary Beth Rosson, Managing evaluation goals for training, Communications of the ACM, v.38 n.7, p.40-48, July 1995
	Susan Wiedenbeck , Patti L. Zila, Hands-on practice in learning to use software: a comparison of exercise, exploration, and combined formats, ACM Transactions on Computer-Human Interaction (TOCHI), v.4 n.2, p.169-196, June 1997
	Janni Nielsen , Torkil Clemmensen , Carsten Yssing, Getting access to what goes on in people's heads?: reflections on the think-aloud technique, Proceedings of the second Nordic conference on Human-computer interaction, October 19-23, 2002, Aarhus, Denmark
	Alexander Serenko, The use of interface agents for email notification in critical incidents, International Journal of Human-Computer Studies, v.64 n.11, p.1084-1098, November 2006
	David Akers , Matthew Simpson , Robin Jeffries , Terry Winograd, Undo and erase events as indicators of usability problems, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA