System designers' user models

Subscribe (Full Service)


	Search: The ACM Digital Library The Guide

	Feedback

System designers' user models: a comparitive study and methodological critique

Full text

Pdf (1.11 MB)

Source

Communications of the ACM archive
Volume 26 , Issue 11 (November 1983) table of contents

Pages: 987 - 997

Year of Publication: 1983

ISSN:0001-0782

Authors

Ron Dagwell	Griffith Univ., Nathan, Queensland, Australia
Ron Weber	Univ. of Queensland, St. Lucia, Queensland, Australia

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 4, Downloads (12 Months): 55, Citation Count: 11

Additional Information:

references cited by index terms collaborative colleagues

Tools and Actions:	Request Permissions Review this Article Save this Article to a Binder Display Formats: BibTeX EndNote ACM Ref

DOI Bookmark:	Use this link to bookmark this Article: http://doi.acm.org/10.1145/182.358465 What is a DOI?

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Argyris, C. and Shon, D.A. Theory in Practice, Jossey-Bass Inc. Pubs., San Franciscn, California 1974.
	2	Bjorn-Anderson, N., Hedberg, B., Mercer, D., Mumford, E., and Sole, The Impact of Systems Change in Organizations, Noordhoff International Publishing, Leyden, The Netherlands, 1979.
	3	Bostrom, R.P. and Heinen, J.S. MIS problems and failures: A sociotechnicial perspective--Part I: The causes. MIS Quarterly 1, 3 (September 1977), 17-32.
	4	Bostrom, R.P. and Heinen, J.S. M1S problems and failures: A sociotechnical perspective--Part II: The application of sociotechnical theory. M/S Quarterly 1, 3 (December 1977), 11-28.
	5	Brown, F.G. Principles of Educational and Psychological Testing, 2nd ed., Holt, Rinehart, and Winston, New York, 1976.
	6	Couger, J.D. and Zawacki, R.A. What Motivates DP Professionals? Datamation (September 1978), 116-123.
	7	Davis, L.E., Canter, R.R., and Hoffman, J. Current job design criteria. J Indus. Eng. 6, 2 (March 1955), 1-7.
	8	Frank, R.E, Massy, W.F., and Morrison, D.G. Bias in Multiple Discriminant analysis. J Market. Res 2, 3 (August 1965), 250-258.
	9	Ginzberg, M.J. A prescriptive model for system implementation. Syst. Obj. Solutions 1, 1 (January 1981), 33-46.
	10	Guenther, W,C. Concepts of Statistical Inference, 2nd ed., McGraw- Hill, New York, 1973.
	11	Hackman, J.R. and Lawler, E.E. E'mployee reactions to job characteristics. J. Appl. Psychol. 55, 3 (June 1971), 259-286.
	12	Hedberg, B. and Mumford, E. The design of computer systems: Man's vision of man as an integral part of the system design process. In Human Choice and Computers, Mumford, E. and Sackman, H. (eds.), North-Holland, Amsterdam, 1975, pp. 31-59.
	13	Peter G. W. Keen, Information systems and organizational change, Communications of the ACM, v.24 n.1, p.24-33, Jan. 1981 [doi>10.1145/358527.358543]
	14	Rob Kling, Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research, ACM Computing Surveys (CSUR), v.12 n.1, p.61-110, March 1980 [doi>10.1145/356802.356806]
	15	Kling R. The organizational context of user-centered software designs. M/S Quarterly 1, 4 (December 1977), 41-52.
	16	Kling, R. and Scacchi, W. Computing as social action: The social dynamics of computing in complex organizations. In Advances in Computing, vol. 19, Yovits, M. (ed.), Academic Press, New York, 1980.
	17	Kling. R. and Scacchi, W. "The WEB of Computing: Computer Technology as Social Organization" In Advances in Computing vol. 21, Yovits, M. (ed.), Academic Press, New York, 1982.
	18	Lucas, H.C. Empirical evidence for a descriptive model of implementation, MIS Quarterly 2, 2 (June 1978), 27-42.
	19	Lucas, H.C. Why Information Systems Fail, Columbia University Press, New York, 1975.
	20	McGregor, D. The Human Side of Enterprise, McGraw-Hill, New York, 1960.
	21	M. Lynne Markus, Power, politics, and MIS implementation, Communications of the ACM, v.26 n.6, p.430-444, June 1983 [doi>10.1145/358141.358148]
	22	Miles, R.E. Theories of Management: Implications for Organizational Behavior and Development, McGraw-Hill, New York, 1975.
	23	Montgomery, D.B. New product distribution: An analysis of supermarket buyer decisions. J. Market. Res. 12, 3 (August 1975), 255-264.
	24	Morrison, D.F. Multivariate Statistical Methods, 2nd ed., McGraw- Hill, New York, 1976.
	25	Mumford, E. Job Satisfaction: A Study of Computer Specialists, Longmans, London, 1972.
	26	Enid Mumford , Don Henshall, Participative Approach to Computer Systems Design: A Case Study of the Introduction of a New Computer System, Halsted Press, New York, NY, 1978
	27	Mumford E. and Weir, M. Computer Systems in Work Design - the Ethics Method, John Wiley & Sons, Inc., New York, 1979.
	28	Neter, J. and Wasserman, W. Applied Linear Statistical Models, Richand D. Irwin Inc., Homewood, lllinois, 1964.
	29	Salancik, G.R. and Pfeffer, J. A social information processing approach to job attitudes and task design. Admin. Sci. Q. 23, (June 1978), 224-253.
	30	Schien, E. The mechanism of change. In Interpersonal Dynamics, Bennis, W., Schein, E., Steele. F., and Berlow, D, (Eds.), The Dorsey Press, Homewood, Illinois, 1964.
	31	Taylor, J.C. Job design criteria twenty years later. In Design of Jobs, Davis, L,E. and Taylor. J.C. (Eds.), Goodyear Publishing Co., Santa Monica, California, 1979.
	32	Webb, E. and Weick, K.E. Unobtrusive measures in organization theory: A reminder. Admin. Sci. Q. 24 (December 1979}, 650-659.

CITED BY 11

	Margaret Tan, The effects of verbal and nonverbal behaviors on mutual understanding: an empirical study, Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research, p.268-276, April 05-07, 1992, Cincinnati, Ohio, United States
	Wanda J. Orlikowski , Debra C. Gash, Technological frames: making sense of information technology in organizations, ACM Transactions on Information Systems (TOIS), v.12 n.2, p.174-207, April 1994
	Rudy Hirschheim , Heinz K. Klein, Four paradigms of information systems development, Communications of the ACM, v.32 n.10, p.1199-1216, Oct. 1989
	Kuldeep Kumar , Niels Bjorn-Andersen, A cross-cultural comparison of IS designer values, Communications of the ACM, v.33 n.5, p.528-538, May 1990
	Jeff Butterfield , Jay G. Cooprider , Sukumar Rathnam, Resolving cognitive conflict in requirements definition: a blackboard-based model and system architecture, Proceedings of the 1994 computer personnel research conference on Reinventing IS : managing information technology in changing organizations: managing information technology in changing organizations, p.105-115, March 24-26, 1994, Alexandria, Virginia, United States
	M. Lynne Markus , Niels Bjørn-Andersen, Power over users: its exercise by system professionals, Communications of the ACM, v.30 n.6, p.498-504, June 1987
	Atreyi Kankanhalli , Bernard C. Y. Tan , Kwok-Kee Wei , Monica C. Holmes, Cross-cultural differences and information systems developer values, Decision Support Systems, v.38 n.2, p.183-195, November 2004
	Gordon M. Hodgson , Stephen R. Ruth, The use of menus in the design of on-line sytems: a retrospective view, ACM SIGCHI Bulletin, v.17 n.1, p.16-22, July 1 1985
	Felix B. Tan , R. Brent Gallupe, A framework for research into business-IT alignment: a cognitive emphasis, Business strategies for information technology management, Idea Group Publishing, Hershey, PA, 2003
	K. D. Schenk , Nicholas P. Vitalari , K. Shannon Davis, Differences between novice and expert systems analysts: what do we know and what do we do?, Journal of Management Information Systems, v.15 n.1, p.9-50, June 1998
	Margaret Tan, Establishing mutual understanding in systems design: an empirical study, Journal of Management Information Systems, v.10 n.4, p.159-182, March 1994