Computing at work

Subscribe (Full Service)


	Search: The ACM Digital Library The Guide

	Feedback

Computing at work: empowering action by “low-level users”

Full text

Pdf (9.46 MB)

Source

Communications of the ACM archive
Volume 37 , Issue 1 (January 1994) table of contents

Pages: 52 - ff.

Year of Publication: 1994

ISSN:0001-0782

Author

Andrew Clement

Univ. of Toronto, Toronto, Ont., Canada

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 2, Downloads (12 Months): 28, Citation Count: 31

Additional Information:

references cited by index terms collaborative colleagues

Tools and Actions:	Request Permissions Review this Article Save this Article to a Binder Display Formats: BibTeX EndNote ACM Ref

DOI Bookmark:	Use this link to bookmark this Article: http://doi.acm.org/10.1145/175222.175226 What is a DOI?

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Robert I. Benjamin , Michael Scott Morton, Reflections On Effective Application Of Information Technology In Organizations ... From the Perspective Of The Management in the 90's Program, Proceedings of the IFIP 12th World Computer Congress on Personal Computers and Intelligent Systems - Information Processing '92 - Volume 3, p.131-142, September 07-11, 1992
	2	Gary Chapman, The National Forum on Science and Technology Goals: building a democratic, post-Cold War science and technology policy, Communications of the ACM, v.37 n.1, p.30-37, Jan. 1994 [doi>10.1145/175222.175224]
	3	Clement, A.A. Canadian case study report: Towards self-managed automation in small offices. Inf. Tech. Develop. 4, 2 (1989), 185-233.
	4	Clement, A. and Parsons, D. Work group knowledge requirements for desktop computiong. In Proceedings of the twenty-thjird Hawaiian Interantional Conference on system science (Kailua- Kona, Hawaii, 1990), pp.84-93.
	5	Clement, A, and Zelechow, A. selfmanaged office automation projcu:t. Technology Impact Reseat-oh Fund of Lalx)ur Canada: Ottawa, !987.
	6	Peter J. Denning, Educating a new engineer, Communications of the ACM, v.35 n.12, p.82-97, Dec. 1992 [doi>10.1145/138859.138870]
	7	Charles Dunlop , Rob Kling, Computerization and controversy: value conflicts and social choices, Academic Press Professional, Inc., San Diego, CA, 1991
	8	Pelle Ehn, Work-Oriented Design of Computer Artifacts, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1990
	9	Friedman, B. and Kalm, P.H. Cotnputing communities: To:ward a shared ethk:al vision. Commu:n. ACM 37. (Jan. 1994) (this issue).
	10	Green, E., Owen, J., and Pain. D. Developing computerized office systems: A gender perspective in UK approaches. In Women, Work and Computerization. I. Eriksson, B. Kitchenman and K. "Fijdens, Eds, North-Holland, Amsterdam. 1992, pp. 217-232.
	11	Eileen Green , Jenny Owen , Den Pain, “City Libraries”: human-centered opportunities for women?, Gendered by design?: information technology and office systems, Taylor & Francis, Inc., Bristol, PA, 1994
	12	Eileen Green , Jenny Owen , Den Pain, Gendered by design?: information technology and office systems, Taylor & Francis, Inc., Bristol, PA, 1994
	13	Joan Greenbaum , Morten Kyng, Design at work: cooperative design of computer systems, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1992
	14	Hales, M. Where are: Designer? Styles.~ of design practice, objects of design and view. of users in computer+supwarted cooperative work. In Design Issues in CSCW. D. ROSEN- berg, Ed., Springer-verlag, Heidelnerg. 1992.
	15	Hammer, M. and Champy,J.Reengineerig the corporation: A Manifesta for Business Revolution. N. Brealey,London, 1993.
	16	Hartman K.cretaries arid comput+ ers. In Co.m, pu.tmg and Change on campuS, Kieslier and I.+ Sproull, Eds., Cambridge University Press, Cambridge, 1987, pp, 11-130:,
	17	T. Jewett , R. Kling, The work group manager's role in developing computing infrastructure, Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems, p.69-78, April 25-27, 1990, Cambridge, Massachusetts, United States
	18	Morten Kyng, Designing for cooperation: cooperating in design, Communications of the ACM, v.34 n.12, p.65-73, Dec. 1991 [doi>10.1145/125319.125323]
	19	Maupim H.E. and Fisher, R.J. Joint Labour-Management Organizational change: A model integrating People and Technology. Manitoba Institue for Management, Winninpeg. Canada. 1989.
	20	Morgan, G. Images of Organization. sage, Newbury Park, Calif., 1986.
	21	MTS/CEP, M-Power evaluation progra,. Manitoba Telephone System/ Commnication Energy and Paperworkers Union of Canada: Winnipeg, 1992.
	22	MTS/CWC. Fast forward to the future. Manitoba Telephone system/ Communication workers of canada. 1990.
	23	MTS/CWC. Letter of understading, operator services, trial change project. Manitjoba Telephone system/ Commmunication workers of Canada. Winnipeg, 1988.
	24	Helen Nissenbaum, Computing and accountability, Communications of the ACM, v.37 n.1, p.72-80, Jan. 1994 [doi>10.1145/175222.175228]
	25	Noble, D.F., Forces of Production: A Social History of Induatral Automation. Knopf, New Yord, 1984.
	26	Constance Perin, Electronic social fields in bureaucracies, Communications of the ACM, v.34 n.12, p.75-82, Dec. 1991 [doi>10.1145/125319.125324]
	27	Doug Schuler, Community networks: building a new participatory medium, Communications of the ACM, v.37 n.1, p.38-51, Jan. 1994 [doi>10.1145/175222.175225]
	28	Douglas Schuler , Aki Namioka, Participatory Design: Principles and Practices, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1993
	29	Ben Shneiderman, Designing the user interface (videotape), University of Maryland at College Park, College Park, MD, 1987
	30	Don Tapscott , Art Caston, Paradigm shift: the new promise of information technology, McGraw-Hill, Inc., New York, NY, 1993
	31	Vehvilainen, M. Social construction of Information systems: An office workers' standpoint. Departmant of Computer Science, University of Tampere, 1991.
	32	Shoshana Zuboff, In the age of the smart machine: the future of work and power, Basic Books, Inc., New York, NY, 1988

CITED BY 31

	Alice Robbin , Heather Koball, Seeking explanation in theory: reflections on the social practices of organizations that distribute public use microdata files for research purposes, Journal of the American Society for Information Science and Technology, v.52 n.13, p.1169-1189, November 2001
	Aidan Duane , Pat Finnegan, Managing Intranet technology in an organizational context: toward a “stages of growth” model for balancing empowerment and control, Proceedings of the twenty first international conference on Information systems, p.242-258, December 2000, Brisbane, Queensland, Australia
	Stan Hume , Tom Devane , Jill Smith Slater, Organizational prototyping: embarking on organizational transformation, Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research, p.45-48, March 26-28, 1998, Boston, Massachusetts, United States
	Gholamreza Torkzadeh , Jungwoo Lee, Measures of perceived end-user computing skills, Information and Management, v.40 n.7, p.607-615, August 2003
	Rob Kling , Roberta Lamb, IT and organizational change in digital economies: a socio-technical approach, ACM SIGCAS Computers and Society, v.29 n.3, September 1999
	Helen Nissenbaum, Computing and accountability, Communications of the ACM, v.37 n.1, p.72-80, Jan. 1994
	Germinal Boloix , Pierre N. Robillard, A Software System Evaluation Framework, Computer, v.28 n.12, p.17-26, December 1995
	Siew Kien Sia , May Tang , Christina Soh , Wai Fong Boh, Enterprise resource planning (ERP) systems as a technology of power: empowerment or panoptic control?, ACM SIGMIS Database, v.33 n.1, Winter 2002
	Netta Iivari, Understanding the work of an HCI practitioner, Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles, p.185-194, October 14-18, 2006, Oslo, Norway
	Ned Kock, The three threats of action research: a discussion of methodological antidotes in the context of an information systems study, Decision Support Systems, v.37 n.2, p.265-286, May 2004
	Anne Adams , Ann Blandford , Peter Lunt, Social empowerment and exclusion: A case study on digital libraries, ACM Transactions on Computer-Human Interaction (TOCHI), v.12 n.2, p.174-200, June 2005
	Clay Spinuzzi, A Scandinavian challenge, a US response: methodological assumptions in Scandinavian and US prototyping approaches, Proceedings of the 20th annual international conference on Computer documentation, p.208-215, October 20-23, 2002, Toronto, Ontario, Canada
	Netta Iivari, Enculturation of user involvement in software development organizations - an interpretive case study in the product development context, Proceedings of the third Nordic conference on Human-computer interaction, p.287-296, October 23-27, 2004, Tampere, Finland
	N. F. du Plooy, The social responsibility of information systems developers, Socio-technical and human cognition elements of information systems, Idea Group Publishing, Hershey, PA, 2003
	Clay Spinuzzi, Documentation, participatory citizenship, and the web: the potential of open systems, Proceedings of the 20th annual international conference on Computer documentation, p.194-199, October 20-23, 2002, Toronto, Ontario, Canada
	Michel Keable , Maurice Landry , Claude Banville, The legitimacy gap between IS professionals and users, Communications of the ACM, v.41 n.5es, May 1998
	Ali R. Montazemi , David A. Cameron , Kalyan Moy Gupta, An empirical study of factors affecting software package selection, Journal of Management Information Systems, v.13 n.1, p.89-105, June 1996
	Toni Robertson , Tim Mansfield , Lian Loke, Designing an immersive environment for public use, Proceedings of the ninth conference on Participatory design: Expanding boundaries in design, August 01-05, 2006, Trento, Italy
	Ellen Balka, Inside the belly of the beast: the challenges and successes of a reformist participatory agenda, Proceedings of the ninth conference on Participatory design: Expanding boundaries in design, August 01-05, 2006, Trento, Italy
	N. Iivari, 'Representing the User' in software development-a cultural analysis of usability work in the product development context, Interacting with Computers, v.18 n.4, p.635-664, July, 2006
	Michael J. Muller, Invisible Work of Telephone Operators: An Ethnocritical Analysis, Computer Supported Cooperative Work, v.8 n.1-2, p.31-61, Feb. 1999
	Finn Kensing , Jeanette Blomberg, Participatory Design: Issues and Concerns, Computer Supported Cooperative Work, v.7 n.3-4, p.167-185, 1998
	Brenda McPhail , Terry Costantino , David Bruckmann , Ross Barclay , Andrew Clement, CAVEAT Exemplar: Participatory Design in aNon-Profit Volunteer Organisation, Computer Supported Cooperative Work, v.7 n.3-4, p.223-241, 1998
	Rob Kling, Beyond outlaws, hackers and pirates, ACM SIGCAS Computers and Society, v.26 n.2, p.5-15, June 1996
	Andrew Clement, Bringing all the “users” to the centre, ACM SIGOIS Bulletin, v.16 n.2, p.46-47, Dec. 1995
	Rob Kling, SIGCAS' crisis and its role in advancing social analysis in computer science, ACM SIGCAS Computers and Society, v.24 n.1, p.10-18, March 1994
	Martin Beirne , Androniki Panteli , Harvie Ramsay, Going soft on quality?: Process management in the Scottish software industry, Software Quality Control, v.6 n.3, p.195-209, 1997
	Rob Kling, Deborah G. Johnson and Helen Nissenbaum, eds., Computers, Ethics and Social Values, Upper Saddle River, NJ: Prentice Hall, 1995, vi + 714 pp., $;44.00 (paper), ISBN 0-13-103110-4., Minds and Machines, v.9 n.1, p.127-130, February 1999
	Johannes Gärtner , Ina Wagner, Mapping actors and agendas: political frameworks of systems design and participation, Human-Computer Interaction, v.11 n.3, p.187-214, September 1996
	Jeanette Blomberg , Lucy Suchman , Randall H. Trigg, Reflections on a work-oriented design project, Human-Computer Interaction, v.11 n.3, p.237-265, September 1996
	Chui Young Yoon, An Evaluation System for End-User Computing Capability in a Computing Business Environment, IEICE - Transactions on Information and Systems, v.E91-D n.11, p.2607-2615, November 2008