ACM Portal
  Subscribe (Full Service)    Register (Limited Service, Free)    Login
  Search:   The ACM Digital Library   The Guide
  
ACM Home Page
Please provide us with feedback. Feedback
Reengineering a business process with an innovative workflow management system: a case study
Full text PdfPdf (1.23 MB)
Source Conference on Supporting Group Work archive
Proceedings of the conference on Organizational computing systems table of contents
Milpitas, California, United States
Pages: 154 - 165  
Year of Publication: 1993
ISBN:0-89791-627-1
Authors
A. Agostini  Laboratorio di Tecnologie della Cooperazione, Dipartimento di Scienze dell'Informazione, Università degli Studi di Milano, Via Comelico, 39-20135 Milano, Italy
G. de Michelis  Laboratorio di Tecnologie della Cooperazione, Dipartimento di Scienze dell'Informazione, Università degli Studi di Milano, Via Comelico, 39-20135 Milano, Italy
M. A. Grasso  Laboratorio di Tecnologie della Cooperazione, Dipartimento di Scienze dell'Informazione, Università degli Studi di Milano, Via Comelico, 39-20135 Milano, Italy
S. Patriarca  Laboratorio di Tecnologie della Cooperazione, Dipartimento di Scienze dell'Informazione, Università degli Studi di Milano, Via Comelico, 39-20135 Milano, Italy
Sponsors
IFIP WG 8.4 : IFIP WG 8.4
SIGGROUP: ACM Special Interest Group on Supporting Group Work
IEEE-CS\TCOS : TC on Operating Systems & Application Environments
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 18,   Downloads (12 Months): 92,   Citation Count: 9
Additional Information:

references   cited by   index terms   collaborative colleagues  

Tools and Actions: Request Permissions Request Permissions    Review this Article  
DOI Bookmark: Use this link to bookmark this Article: http://doi.acm.org/10.1145/168555.168571
What is a DOI?

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
Ader, M., and Srivaths, K. WooRKS Programmers' Guide. Technical Rep. ITHACA.BuU.92.U4.#23.3.0. Bull S.A., Paris, France, 1992.
 
2
Agostini, A., De Michelis, G., Patriarca, S., and Tinini, R. A Prototype of an Integrated Coordination Support System. In Computer Supported Cooperative Work. An International Journal. Kluwer Academic Publishers, 1993, (to appear).
 
3
B ignoli, C., De Michelis, G. and Tinini, R. UTUCS' a Support for Synchronous and Asynchronous Communication. In Proceedings of the International Workshop on CSCW. Informatik Informationen Reporte, Berlin, Germany, 1991.
4
Christine V. Bullen , John L. Bennett, Learning from user experience with groupware, Proceedings of the 1990 ACM conference on Computer-supported cooperative work, p.291-302, October 07-10, 1990, Los Angeles, California, United States  [doi>10.1145/99332.99362]
 
5
De Cindio, F., Simone, C., Vassallo, R., and Zanaboni, A. CHAOS: a Knowledge-based System for Conversing inside Offices. In Office Knowledge: Representation, Management and Utilization. North Holland, Amsterdam, The Netherlands, 1988.
 
6
De Michelis, G. Computer Support for Cooperative Work. Butler Cox Foundation, London, 1990.
 
7
De Michelis, G. A CSCW Environment- Some Requirements. in S. Scrivener (eds.), Computer Supported Cooperative Work. UNICOM Publications Uxbridge, 1992, (to appear).
 
8
De Michelis, G. Computer Support for Cooperative Work: Computers between Users and Social Complexity. In Organizational Learning and Technological Change. Springer Verlag, 1993, (to appear).
 
9
De Michelis, G., Grasso, M. A. Routines and Conversations. In Structured Programming 14. Springer Verlag, 1993.
 
10
Peter G. W. Keen, Shaping the future: business design through information technology, Harvard Business School Press, Boston, MA, 1991
 
11
Kreifelts, T., Hinrichs, E., Klein, K.H., Seuffert, P., and Woetzel, G. Experiences with the DOMINO Office Procedure System. In Proceedings of the 2nd European Conference on CSCW. Kluwer Academic Publishers, Dordrecht, 1991, pp. 117-130.
12
Raul Medina-Mora , Terry Winograd , Rodrigo Flores , Fernando Flores, The action workflow approach to workflow management technology, Proceedings of the 1992 ACM conference on Computer-supported cooperative work, p.281-288, November 01-04, 1992, Toronto, Ontario, Canada  [doi>10.1145/143457.143530]
13
Thomas Schael , Buni Zeller, Workflow management systems for financial services, Proceedings of the conference on Organizational computing systems, p.142-153, November 01-04, 1993, Milpitas, California, United States  [doi>10.1145/168555.168569]
 
14
William son , O.E. Markets and Hierarchies. Free Press, New York NY, 1975.
 
15
Winograd, T. A Language/Action Perspective on the Design of Cooperative Work. Human Compm:er Interaction, 3.1, 1988, pp. 3-30.

CITED BY  9
Michael B. Twidale , Paul F. Marty, Coping with errors: the importance of process data in robust sociotechnical systems, Proceedings of the 2000 ACM conference on Computer supported cooperative work, p.269-278, December 2000, Philadelphia, Pennsylvania, United States
Gary Katzenstein , F. Javier Lerch, Beneath the surface of organizational processes: a social representation framework for business process redesign, ACM Transactions on Information Systems (TOIS), v.18 n.4, p.383-422, Oct. 2000
Alexandre Zenié , Thomas Schäl, Analyzing and redesigning a remote sensing business process for rapid estimates of agriculture in Europe, Proceedings of conference on Organizational computing systems, p.116-128, August 13-16, 1995, Milpitas, California, United States
Thomas Herrmann, Workflow management systems: ensuring organizational flexibility by possibilities of adaptation and negotiation, Proceedings of conference on Organizational computing systems, p.83-94, August 13-16, 1995, Milpitas, California, United States
Virpi Lyytikäinen , Pasi Tiitinen , Airi Salminen, Graphical information models as interfaces for Web document repositories, Proceedings of the working conference on Advanced visual interfaces, p.261-265, May 2000, Palermo, Italy
Thomas Schael , Buni Zeller, Workflow management systems for financial services, Proceedings of the conference on Organizational computing systems, p.142-153, November 01-04, 1993, Milpitas, California, United States
Pedro Antunes , Nuno Guimarăes , Javier Segovia , Jesús Cardeñosa, Beyond formal processes: augmenting workflow with group interaction techniques, Proceedings of conference on Organizational computing systems, p.1-9, August 13-16, 1995, Milpitas, California, United States
Kenneth R. Abbott , Sunil K. Sarin, Experiences with workflow management: issues for the next generation, Proceedings of the 1994 ACM conference on Computer supported cooperative work, p.113-120, October 22-26, 1994, Chapel Hill, North Carolina, United States
John Bowers , Graham Button , Wes Sharrock, Workflow from within and without: technology and cooperative work on the print industry shopfloor, Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work, p.51-66, September 10-14, 1995, Stockholm, Sweden

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
          Subjects: Evaluation/methodology

Additional Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS

  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Business

  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS


General Terms:
Design, Human Factors, Management


Keywords:
communication system, computer-supported cooperative work, conversation, groupware, office routine, transaction cost, work process, workflow management system

Collaborative Colleagues:
A. Agostini: colleagues
G. de Michelis: colleagues
M. A. Grasso: colleagues
S. Patriarca: colleagues

The ACM Portal is published by the Association for Computing Machinery. Copyright © 2009 ACM, Inc.
Terms of Usage   Privacy Policy   Code of Ethics   Contact Us

Useful downloads: Adobe Acrobat    QuickTime    Windows Media Player    Real Player