The successful information center: what does it take?

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The successful information center: what does it take?

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Special Interest Group on Computer Personnel Research Annual Conference archive
Proceedings of the twenty-first annual conference on Computer personnel research table of contents

Minneapolis, Minnesota, United States

Pages: 56 - 65

Year of Publication: 1985

ISBN:0-89791-156-3

Authors

Robert L Leitheiser
James C Wetherbe

Sponsor

SIGCPR: ACM Special Interest Group on Computer Personnel Research

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 5, Downloads (12 Months): 11, Citation Count: 5

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abstract references cited by index terms collaborative colleagues

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ABSTRACT

The growth of end-user computing is one of the most important trends in information systems today. Organizations are increasingly turning to information centers to facilitate and coordinate these activities. This paper reports the results of a field survey of information center managers. It attempts to identify major successes and problems that are faced by these managers. It also aims to define critical success factors for such centers. The paper concludes with recommendations on how firms can apply the results of the study to their own situations.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Alloway, R., aild Ql~illard, J. "User Managers' Systems Needs," ~,IIS Quarterly, Vol. 7, No, 2, June 1983, pp. 27-41.
	2	Benjamin, R. "Information Technology in the 1990's: A Long Range Planning Scenario," MIS Quarterly, Fol. 6, No. 2, .lune 1982, pp. 11-31.
	3	Computerworld, "Info Centers Gaining," Computem~orld, February 27, 1984, p. 6.
	4	Leitheiser, R., and Wetherbe, J. "A Survcy of Information Centers: Services, Decisions, Problems, Successes," (MISRC-Working Paper, School of Management, University of Minnesota, Minneapolis: September 1984).
	5	Rivard, S., and Huff, S. "User Developed Applications: Evaluation of Success from the DP Department Perspective," MIS Quarterly, March 1984, pp. 39-49.
	6	Rockart, J. "Chief Executives Define Their Own Data Needs," Harvard Business Review, March-April, 1979, pp. 81-93.
	7	John F. Rockart , Lauren S. Flannery, The management of end user computing, Communications of the ACM, v.26 n.10, p.776-784, Oct. 1983 [doi>10.1145/358413.358429]
	8	Sonsin, W. "Implementing an Information Center," Information Executive, Vol. 1, No. 1, 1983, pp. 18-30.

CITED BY 5

	Suzanne Rivard , Sid L. Huff, Factors of success for end-user computing, Communications of the ACM, v.31 n.5, p.552-561, May 1988
	Willie Yip , Chi Wing To , Louis C. K. Ma, Critical success factors for the implementation of information center in Hong Kong's banking industry, Proceedings of the conference on Organizational computing systems, p.78-89, November 01-04, 1993, Milpitas, California, United States
	Simha R. Magal, A model for evaluating information center success, Journal of Management Information Systems, v.8 n.1, p.91-106, June 1991
	Ali R. Montazemi , David A. Cameron , Kalyan Moy Gupta, An empirical study of factors affecting software package selection, Journal of Management Information Systems, v.13 n.1, p.89-105, June 1996
	Richard D. Hackathorn, End-user computing by top executives, ACM SIGMIS Database, v.19 n.1, p.1-9, Fall/Winter 1987/88