|
REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
| |
1
|
|
| |
2
|
Bal~ie, E. R. (1973). Survey Research Mettuxts. Belmont, CA: Wadsworth.
|
| |
3
|
Babbie, E. R. (1975). The Practice of $~al Research. Belmont, CA: Wadsworth.
|
| |
4
|
Blyler, N.R. (1989). Purpose and Professional Writers, The Technical Writing Teacher, 16 (I), 52-67.
|
| |
5
|
Bond, S. J. (1985). Protocol-Aided Revision: A Tool for Making Documents Usable. AEP Conference Pa/~. Alexandria, VA: IBM Academic Information Systems.
|
| |
6
|
Brenner, M., Brown, J., & Canter, D. (Eds.). (1985). The Research Interview: Uses and Approaches. NY, NY: Academic P.
|
| |
7
|
Brown, J. & Canter, D. (1985). The Uses of Explanation in the Research Interview. The Research interview: Uses and Approaches. M. Brenner, J. Brown, & D. Canter (Eds.). NY, NY: Academic P, 217-245.
|
| |
8
|
|
| |
9
|
|
| |
10
|
Carroll, J. M. & Rosson, M. B. (1985). Usability Specifications as a Tool in Iterative Develop- ~t. Adtxmces in Human-C~ter Interaction. H. R. Hartson (Ed.). Norwood, NJ: Ablex, 1-28.
|
| |
11
|
Cooper, M. & Holzman, M. (1983). Talking AboutProtocx)ls. CoilegeCom~tionand Communication, 34 (3), 284-296.
|
| |
12
|
|
| |
13
|
Dieli, M. (1986). Designing Successful ~- ments: An Investigation of Document Evaluation Methods. Unpublished Dc~toral Dissertation. Pittsburgh, PA: Carnegie Mellon.
|
| |
14
|
Dillard, J. D. (1992). MaximizingDocumentation Usability and Product Quality Through Structured Rapid Prototyping. P~ings of the 38 th international Technical Communication Conference. Arlington, VA: Sc~ety for Technical Communication, 119-122.
|
| |
15
|
Doheny-Farina, S. & Odell, L. (1985). Ethnographic Research on Writing: Assumptions and Methodology. Writing in Nonacad~ Settings. L. Odell & D. Goswami (Eds.). London, England: }'he Guilford P, 503-534.
|
| |
16
|
T. M. Duffy , B. Mehlenbacher , J. Palmer, The evaluation of online help systems: a conceptual model, The society of text: hypertext, hypermedia, and the social construction of information, MIT Press, Cambridge, MA, 1989
|
| |
17
|
Duffy, T. M., Palmer, J. E., Gomoll, T., GomoU, K.,& Aaron, A. (1988). WritingOnlineInformation: Expert Strategies (Int~s with Professional Writers). Pittsburgh, PA: Communications Design Center Technical Report, Carnegie Mellon.
|
| |
18
|
|
| |
19
|
Ericsson, K. A. & Sin~n, H.A. (1980). Verbal Reports as Data. Psychotogi~ Rerdew, 87, 215- 251.
|
| |
20
|
Ericsson, K. A. &Simon, H.A. (1984). Protocol Analysis: Verbal Reports as Data. Cambridge, MA: M1T P.
|
| |
21
|
Faigley, L (1985). Nonacademic Writing: The~Perspective. Writingin Nonacademic Settings~ L. Odell & D. Goswami (Eds.). London, England: The Guilford P, 231-248.
|
| |
22
|
Fink, A. & K~ff, J. (1985). How to Conduct Surveys.' A Step-by-Step Guide. Newbury Park, CA:Sage.
|
| |
23
|
Rower, L. (1989). Cognition, Context, and ~ryBuilding. CoilegeCompvsi~na~ CommurdcLation, 40 (3), 282-311.
|
| |
24
|
Goubfl~rell, P. (1992). A Practitioner's Guide to Research Methods. Techn~ Communication, 39 (4), 582-591.
|
| |
25
|
Hackos, J. T. (1992). Establishing Quality Benc~~ for Technical Publications. Proce~ings of the 38 th Internaffonal Technical Communication Conference. Arlington, VA: Society for Technical Communication, 684-685.
|
| |
26
|
Hartley, J. R. & Smith, M. (1988). Question Answering and Explanation Givingin Online Help Systems. Arh~ffal lntdligence and Human Learning: Intelligent Computer-Aided Instruction. J. Self (Ed.). London, England: Chapman and Hall, 338-360.
|
| |
27
|
Hayes, J. R. & Ftower, L. S. (1983)o Uncovering Cognitive Processes in Writing: An Introdue tion to Protocol Analysis. Research in Writing: Pr/nc/p/es and M~. P. Mosenthal, I_ Tan~r, andS. Walmsey ~). NY, NY: Lo~, 207o 22ff
|
| |
28
|
Hayes, J. R., Watem-,an, D. A., & Robinson, C. S. (1977). Identifying the Relevant Aspects of a Problem Text. C0gn/~ Sdence, 1 (3), 297-313.
|
 |
29
|
|
| |
30
|
Charles D. Kukla , Elizabeth Anne Clemens , Robert S. Morse , Debra Cash, Designing effective systems: a tool approach, Usability: turning technologies into tools, Oxford University Press, Inc., New York, NY, 1992
|
| |
31
|
Lewis, B. C. &Crews, A. E~ (1985). The Evolution of Benchmarking as a Computer Evaluation Technique. MIS Quarterly/March, 7-16.
|
| |
32
|
Lewis, C. (1982). Using the "Thlnldng-aloud' Method in Cognitive Interface Design~ Research Report-9265-40713. Yorktown Heights, NY: IBM Thomas J. Watson Research Center, 1-6.
|
| |
33
|
Liebried, K. H~ & McNair, C. J. (1992). Benchmarh'ng: A Tool for Continuous Improvement. NY, NY: Harper Collins.
|
| |
34
|
MacNealy, M. S. (1992). Research in Technical Communieation: A View of the Past and a Challenge for the Future. T~r, hn~ Communicat/on, 39 (4), 533-551.
|
| |
35
|
|
 |
36
|
|
| |
37
|
Mehlenbacher, B. (1992b). Rhetorical Moves in Scienh~'ic P~l Writing: A Case Study From BiochemicaI E ngi~n g. Unpublis~ ~ral Dissertation. Pittsburgh, PA:CarnegieMeUon.
|
 |
38
|
|
 |
39
|
Brad Mehlenbacher , Tom Duffy , Jim Palmer , Maria Truschel , Karen Denchfield , Ann Aaron, HELP FOR THE DESIGNERS OF ONLINE HELP SYSTEMS, ACM SIGCHI Bulletin, v.20 n.1, p.66-69, July 1988
[doi> 10.1145/49103.1046396]
|
| |
40
|
Mehlenbacher, B. & Miller, C. R. (1993). Establishing the Role of Research in a Master's- Level Technical Communication Program. 20th Annual Meeting of the Council for Programs in Techrdcal and Scientt~zc Communication Paper. Charlotte, NC: U of NC at Charlotte.
|
| |
41
|
Mosier, J. N. & Smith, S. L. (1986). Application of Guidelines for Designing User interface Software. BOuwiour and Information T~h~logy, 5, 39-46.
|
| |
42
|
Mostyn, B. (1985). The Content Analysis of Qualitative Research Data: A Dynamic Approach. The Research Intervitw: Uses and Approaches. M. Brenner, J. Brown, & D. Canter (Eds.). NY, NY: Academic P, 115-145.
|
| |
43
|
|
| |
44
|
OdeU, L., Goswami, D., & Herrington, A. (1983). The Discourse-based Interview: A Proc~ure for Exploring the Tacit Knowledge of Writers in Nonacademic Settings. Resmrch on Writing: Principles and Methods. P. Mosenthal, L. Tan'~r, & S. Walrnsley (Eds.). NY, NY: Lon~ 221-235.
|
| |
45
|
Ong, W. J. (1982). Orality and Literacy: The T~r, hnologizing of the Word. NY, NY: Methuen.
|
| |
46
|
Pemias, A. (1989)./dins and lnfvrma~' Managing in a High-Tath World. NY, NY: Sin~n & Schuster.
|
| |
47
|
Pinelli, T. E. & Bardey, R. O. (Guest Eds.) (1992). Special Issue: Research in Technical Communication. Technical Communication,39 (4),524-525.
|
| |
48
|
Potter, J. & Mulkay, M. (1985). Scientists' Interview Talk: Interviews as a Technique for Revealing Participants' Interpretative Pracrices. The Research Interview: Uses and Approaches. M. Brenner, J. Brown, & D. Canter (Eds.). NY, NY: Academic P, 247-271.
|
| |
49
|
Piela, P., McKelvey, R., & Mehlenbacher, B. (1991). Integrating Usability and Participatory Design into Basic Engineering Design Research. Engineering Design Research Center Technical Report. Pittsburgh, PA: Carnegie Mellon.
|
| |
50
|
Plumb, C. & Spyridakis, J. H. (1992). Survey Research in Technical Communication: E~ signing and Administrating Questionnaires. T~hnic~ Communication, 39 (4), 625-6,38.
|
| |
51
|
Robertson, S. & Swartz, M. (1988). Whydo we ask Ourselves Questions? Questioning Exchange, 2 (1), 47-51.
|
| |
52
|
Schell, D. A. (1986). Testing Online and Print User ~mentation. IEEE Transactions on Professional Communication, PC-29 (4), 87-92.
|
| |
53
|
Schriver, K. A. (1984). Revising Computer Documentation for Comprehension: Ten Exercises in Protocol-Aided Revision. Communications Design Center Technical ~t #14. Pittsburgh, PA: Carnegie Mellon.
|
| |
54
|
Schriver, K. A. (1989). Evaluating Text Qualit),: The Continuum From Text-Focused to Reader-Focused Mettx~s. IE EE Transactions on Professional Communication, 32 (4), Z38-255.
|
| |
55
|
Schriver, K. A. (1993). Quality in Document Design: issues and Controversies. T~hn~ Communication, 40 (2), 239-257.
|
| |
56
|
Schriver, K. A. & Mehlenbacher, B. (1989). Predicting Readers' Problems With Text. HyperCard2.0TM Alpha Versionof Schriver(1984). Pittsburgh, PA: Carnegie Mellon.
|
| |
57
|
Sellen, A. & Nicol, A. (1990). Building User- Centered Online Help. The Art of Human- Computer Interface Design. B. Laurel (Ed. ). Reading, MA: Addison-Wesley, 143-154.
|
| |
58
|
Skelton, T. M. (1992). Testing the Usability of Usability Testing. T~r, hn~ Communication, 39 (3), 343-359.
|
| |
59
|
Smith, S. L. & Mosier, J. N. (1984). Des/gn Guidelines for User-System Interface Software. Technical Report ESD-TR-84-190, NTIS # AD A 154 909. Hansom Air Force Base, MA: USAF Electronic Systems Division.
|
| |
60
|
Steinberg, E. R. (1986). Protocols, Retrospective Reports, and the Stream of Consciousness. College English, 48, 697-712.
|
| |
61
|
Sullivan, P. & Spilka, R. (1992). Qualitative Research in Technical Communication: issues of Value, Identity, and Use. T~hn~ Communication, 39 (4), 592-606.
|
| |
62
|
Swarts, H.,Flower, L S.,& Hayes, J.R. (1984). Designing Protocol Studies of the Writing Process: An Introduction. New Directions in Compo~'~ ~m~. R. Beach & L. S. Bridwell (Eds.)o London, England: Guilford P, 53-71.
|
| |
63
|
|
| |
64
|
Walker, J. H. (1987). Issues and Strategies for Online Documentation. IEEE Transactions on Professional Communication, PC 30, 235-248.
|
| |
65
|
Wright, P. (1979). Quality Control Aspects of Doom~nt Design. Information Design Journal, 1,3342.
|
| |
66
|
Wright, P. (1980). Usability: The Criterion for Designing Written Information. Processing Visible Language, Vol. 2. P~ A. Koler, M. E. Wrolstad, & Ho Bouma (Eds.). NY, NY: Plenum P, 183-206.
|
CITED BY 6
|
|
Mark Chignell , Benjamin Keevil, Developing usable online information for a Web authoring tool, Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle, p.115-123, October 19-22, 1996, Research Triangle Park, North Carolina, United States
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|