A recommender system for dynamically evolving online forums

ABSTRACT

Recommender systems can be used in online forums to recommend discussion topics to users; however as these forums are characterized by a constant influx of new users and new posts, it is important to consider the performance of the recommender system under a scenario in which the internal composition of the items to be recommended, i.e., discussion threads, and the user preferences are constantly changing. In this paper we describe and evaluate a forum recommender designed to handle the challenges of dynamically evolving internet forums used to gather and discuss feature requests for various software products. In particular, we empirically show that two proposed enhancements to the representations of user profiles will result in improved recommendation effectiveness in dynamic environments.

REFERENCES

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
      H.3.3 Information Search and Retrieval
          Subjects: Information filtering

Additional Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
      H.3.3 Information Search and Retrieval
          Subjects: Clustering
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.3 Communications Applications
          Subjects: Bulletin boards

General Terms:
Algorithms, Experimentation, Human Factors

Keywords:
clustering, collaborative recommender systems, online forums, posts, requirements elicitation, threads