Making customer-centered design work for teams

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Making customer-centered design work for teams

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Communications of the ACM archive
Volume 36 , Issue 10 (October 1993) table of contents

Pages: 92 - 103

Year of Publication: 1993

ISSN:0001-0782

Authors

Karen Holtzblatt	InContext Enterprises, Inc., Sudbury, MA
Hugh Beyer	InContext Enterprises, Inc., Sudbury, MA

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 46, Downloads (12 Months): 259, Citation Count: 43

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references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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	Keith A. Butler, Designing DEEPER: towards a user-centered development environment, Proceedings of the conference on Designing interactive systems: processes, practices, methods, & techniques, p.131-142, August 23-25, 1995, Ann Arbor, Michigan, United States
	Dennis Wixon, Qualitative research methods in design and development, interactions, v.2 n.4, p.19-26, Oct. 1995
	Susan M. Dray, Structured observation: techniques for gathering information about users in their own world, Conference companion on Human factors in computing systems: common ground, p.334-335, April 13-18, 1996, Vancouver, British Columbia, Canada
	Victor Kaptelinin , Bonnie A. Nardi , Catriona Macaulay, Methods & tools: The activity checklist: a tool for representing the “space” of context, interactions, v.6 n.4, p.27-39, July-Aug. 1999
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	Larry E. Wood, Semi-structured interviewing for user-centered design, interactions, v.4 n.2, p.48-61, March/April 1997
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