Semantic transparency in user assistance systems

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Semantic transparency in user assistance systems

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ACM Special Interest Group for Design of Communication archive
Proceedings of the 27th ACM international conference on Design of communication table of contents

Bloomington, Indiana, USA

SESSION: Help systems table of contents

Pages 89-96

Year of Publication: 2009

ISBN:978-1-60558-559-8

Authors

Andrea E. Kohlhase	DFKI (German Center for Artificial Intelligence), Bremen, Germany
Michael Kohlhase	Jacobs University, Bremen, Germany

Sponsors

SIGDOC: ACM Special Interest Group for Design of Communications
ACM: Association for Computing Machinery

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 6, Downloads (12 Months): 6, Citation Count: 0

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ABSTRACT

In this paper we analyze the problem of "situating explanations" in user assistance systems. We introduce semantic transparency as a user interface property that enables giving appropriate help. We explicate this notion in document player applications found in office suites, for example. Moreover, we show how semantic transparency can be strengthened when the underlying software is complemented by a semantic ally system. The approach consists in illustrating existing software semantically. We present some semantic extensions of office applications as examples. We also describe how the semantic transparency approach allows the exploitation of new interactions for user assistance systems.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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