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ABSTRACT

The vertical industry software market (for hotels, hospitals, convenience store chains, ...) is highly competitive. To better compete in this environment, Tecnología Computacional Aplicada (TCA) ---a mid size vertical market IS development company--- decided four years ago to explore agent technologies as a key component for a new business strategy. As a result of this exercise TCA converted its legacy INNSIST hotel information system ---with 1.2 million lines of code developed over 22 years and a solid customer base--- into the fully deployed agent-intensive system whose main features we present here. A previous stage of this project was presented in [2].

REFERENCES

• 1: J. L. Arcos, M. Esteva, P. Noriega, J. A. Rodríguez, and C. Sierra. Engineering open environments with electronic institutions. Journal on Engineering Applications of Artificial Intelligence, 18(2):191--204, 2005.
• 2: A. Robles, P. Noriega, M. Luck, and F. Cantú. Using mas technologies for intelligent organizations: a report of bottom-up results. volume 4293, pages 1116--1127. Springer, Springer, 2006.

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS

Additional Classification:
  I. Computing Methodologies
  I.2 ARTIFICIAL INTELLIGENCE
        I.2.11 Distributed Artificial Intelligence

Keywords:
agent oriented information systems, electronic institutions applications, industrial software, service oriented architectures