Constructing process views for service outsourcing

ABSTRACT

Service outsourcing is a business paradigm in which an organization has a part of its business process performed by a service provider. The outsourced service can be specified in a public process view, which shields secret or irrelevant details from the internal business process of the provider. This way, the provider can reveal only public, relevant parts of its private business process to the client organization. To allow efficient monitoring and control by a consumer, a provider can offer a public activity as either invokable or observable.

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