Cross-organizational ERP management: how to create a successful business case?

ABSTRACT

This paper deals with the development and use of business cases in support of cross-organizational enterprise resource planning (ERP)-enabled e-business integration initiatives. In order to ensure that such a project starts successfully, we will focus on pre-implementation activities. We propose a set of business case guidelines that emphasize the importance of benefits management during ERP implementations.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.2 Types of Systems
          Subjects: Decision support (e.g., MIS)

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.9 Management
          Subjects: Cost estimation; Time estimation

General Terms:
Human Factors, Management, Measurement, Standardization

Keywords:
ERP, benefits, business case, cross-organizational, e-business