Collaborative modeling of business processes: a comparative case study

ABSTRACT

We study collaborative modeling of business processes with respect to the impact of tool support on the modeling process. For this purpose we compared model quality and modeling costs in two cases. The first was carried out with the help of a collaborative modeling tool; in the second case we kept all other parameters as closely as possible to the first one but conducted the modeling session in the usual way without tool support. We observed a marked increase in modeling time in the second case and a reduction in model quality.

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INDEX TERMS

Primary Classification:
  I. Computing Methodologies
  I.6 SIMULATION AND MODELING
      I.6.5 Model Development

General Terms:
Design, Documentation, Management

Keywords:
business process modeling, computer-mediated communication and collaboration, systems design and implementation