How do people talk with a robot?

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How do people talk with a robot?: an analysis of human-robot dialogues in the real world

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Conference on Human Factors in Computing Systems archive
Proceedings of the 27th international conference extended abstracts on Human factors in computing systems table of contents

Boston, MA, USA

SESSION: Spotlight on work in progress session 1 table of contents

Pages 3769-3774

Year of Publication: 2009

ISBN:978-1-60558-247-4

Authors

Min Kyung Lee	Carnegie Mellon University, Pittsburgh, PA, USA
Maxim Makatchev	Carnegie Mellon University, Pittsburgh, PA, USA

Sponsors

ACM: Association for Computing Machinery
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

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ABSTRACT

This paper reports the preliminary results of a human-robot dialogue analysis in the real world with the goal of understanding users' interaction patterns. We analyzed the dialogue log data of Roboceptionist, a robotic receptionist located in a high-traffic area in an academic building [2][3]. The results show that (i) the occupation and background (persona) of the robot help people establish common ground with the robot, and (ii) there is great variability in the extent that users follow social norms of human-human dialogues in human-robot dialogues. Based on these results, we describe implications for designing the dialogue of a social robot.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Fong, T., Thorpe, C., and Baur, C. (2001). Collaboration, dialogues, and Human-Robot Interaction. Proc. Int. symposium of Robotics Research.
	2	Gockley, R., Bruce, A., Forlizzi, J., Michalowski, M., Mundell, A., Rosenthal, S., Sellner, B., Simmons, R., Snipes, K., Schultz, A.C., and Wang, J. (2005). Designing robots for long-term social interaction. In Proc. Int. Conf. on Intelligent Robots and Systems, 2199--2204.
	3	Rachel Gockley , Jodi Forlizzi , Reid Simmons, Interactions with a moody robot, Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction, March 02-03, 2006, Salt Lake City, Utah, USA [doi>10.1145/1121241.1121274]
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	6	Cristen Torrey , Aaron Powers , Matthew Marge , Susan R. Fussell , Sara Kiesler, Effects of adaptive robot dialogue on information exchange and social relations, Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction, March 02-03, 2006, Salt Lake City, Utah, USA [doi>10.1145/1121241.1121264]