Designing and deploying usetube, google's global user experience observation and recording system.

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Designing and deploying usetube, google's global user experience observation and recording system.

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Conference on Human Factors in Computing Systems archive
Proceedings of the 27th international conference extended abstracts on Human factors in computing systems table of contents

Boston, MA, USA

SESSION: Case studies: tools for UX researchers table of contents

Pages 2971-2986

Year of Publication: 2009

ISBN:978-1-60558-247-4

Authors

Mark LaRosa	MaxiScale, Inc., Sunnyvale, CA, USA
David Poole	Google Inc., Mountain View, CA, USA
Rudy Schusteritsch	That Awesome Company Inc., Mountain View, CA, USA

Sponsors

ACM: Association for Computing Machinery
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

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ABSTRACT

In this paper, we describe various systems that can be used to record and observe user research activities. We examine the different user needs in this space and the key variables that determine how these needs can be addressed. We then focus on the system we designed and built for the user experience team at Google. Features of that system include the ability to watch high-definition study videos live from anywhere on the Google network using any browser on any major operating system in real time as studies are being conducted around the world, a complete and easily accessible archive of all study videos ever recorded at Google, one-button self-serve operation for study moderators, and minimal system maintenance. Since implementing this system, we have seen a dramatic increase in the number of observers who directly experience our end users.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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