User experience evaluation: do you know which method to use?

ABSTRACT

High quality user experience (UX) has become a central competitive factor of product development in mature consumer markets. Although the term UX is widely used, the methods and tools for evaluating UX are still inadequate. This SIG session collects information and experiences about UX evaluation methods used in both academia and industry, discusses the pros and cons of each method, and ideates on how to improve the methods.

REFERENCES

• 1: Regina Bernhaupt , Wijand Ijsselsteijn , Florian 'Floyd' Mueller , Manfred Tscheligi , Dennis Wixon, Evaluating user experiences in games, CHI '08 extended abstracts on Human factors in computing systems, April 05-10, 2008, Florence, Italy [doi>10.1145/1358628.1358953]
• 2: Georgios Christou , Effie Lai-Chong Law , William Green , Kasper Hornbaek, Challenges in evaluating usability and user experience of reality-based interaction, Proceedings of the 27th international conference extended abstracts on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA [doi>10.1145/1520340.1520747]
• 3: ISO DIS 9241-210:2008. Ergonomics of human system interaction -- Part 210: Human-centred design for interactive systems (formerly known as 13407). International Standardization Organization (ISO). Switzerland.
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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Evaluation/methodology

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.2 User/Machine Systems
          Subjects: Software psychology

General Terms:
Human Factors, Measurement

Keywords:
evaluation methods, user experience