Supporting content and process common ground in computer-supported teamwork

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Supporting content and process common ground in computer-supported teamwork

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Conference on Human Factors in Computing Systems archive
Proceedings of the 27th international conference on Human factors in computing systems table of contents

Boston, MA, USA

SESSION: Computer mediated communication 2 table of contents

Pages 2339-2348

Year of Publication: 2009

ISBN:978-1-60558-246-7

Authors

Gregorio Convertino	The Pennsylvania State University, University Park, PA, USA
Helena M. Mentis	The Pennsylvania State University, University Park, PA, USA
Mary Beth Rosson	The Pennsylvania State University, University Park, PA, USA
Aleksandra Slavkovic	The Pennsylvania State University, University Park, PA, USA
John M. Carroll	The Pennsylvania State University, University Park, PA, USA

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction
ACM: Association for Computing Machinery

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ACM New York, NY, USA

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Downloads (6 Weeks): 39, Downloads (12 Months): 214, Citation Count: 1

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ABSTRACT

We build on our prior work with computer-supported teams performing a complex decision-making task on maps, where the distinction between content and process common ground is proposed. In this paper we describe a distributed geo-collaboration software prototype. The system design rationale was gleaned from fieldwork, literature on team cognition, and an earlier lab study introducing a reference task with face-to-face teams. We report on a controlled experiment that evaluates this design rationale. Distinct sets of measures show that that the prototype supported both content and process common ground, offsetting the costs imposed by the distributed setting. We interpret the results in relation to prior work on common ground and draw implications for moving beyond current models of sharing and coordination.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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