From interaction to trajectories: designing coherent journeys through user experiences

ABSTRACT

The idea of interactional trajectories through interfaces has emerged as a sensitizing concept from recent studies of tangible interfaces and interaction in museums and galleries. We put this concept to work as a lens to reflect on published studies of complex user experiences that extend over space and time and involve multiple roles and interfaces. We develop a conceptual framework in which trajectories explain these user experiences as journeys through hybrid structures, punctuated by transitions, and in which interactivity and collaboration are orchestrated. Our framework is intended to sensitize future studies, help distill craft knowledge into design guidelines and patterns, identify technology requirements, and provide a boundary object to connect HCI with Performance Studies.

REFERENCES

• 1: Gregory D. Abowd , Christopher G. Atkeson , Jason Hong , Sue Long , Rob Kooper , Mike Pinkerton, Cyberguide: a mobile context-aware tour guide, Wireless Networks, v.3 n.5, p.421-433, Oct. 1997 [doi>10.1023/A:1019194325861]
• 2: Paul M. Aoki , Rebecca E. Grinter , Amy Hurst , Margaret H. Szymanski , James D. Thornton , Allison Woodruff, Sotto voce: exploring the interplay of conversation and mobile audio spaces, Proceedings of the SIGCHI conference on Human factors in computing systems: Changing our world, changing ourselves, April 20-25, 2002, Minneapolis, Minnesota, USA [doi>10.1145/503376.503454]
• 3: Steve Benford , Andy Crabtree , Martin Flintham , Adam Drozd , Rob Anastasi , Mark Paxton , Nick Tandavanitj , Matt Adams , Ju Row-Farr, Can you see me now?, ACM Transactions on Computer-Human Interaction (TOCHI), v.13 n.1, p.100-133, March 2006 [doi>10.1145/1143518.1143522]
• 4: Benford, S., Crabtree, A., Reeves, S., Sheridan, J., Dix, A., Flintham, M., Drozd, A., 'The Frame of the game: the opportunities and risks of staging digital experiences in public settings', CHI 2006, 427--436, 2006, ACM.
• 5: Steve Benford , Gabriella Giannachi, Temporal trajectories in shared interactive narratives, Proceeding of the twenty-sixth annual SIGCHI conference on Human factors in computing systems, April 05-10, 2008, Florence, Italy [doi>10.1145/1357054.1357067]
• 6: Blumer, H., 'What is Wrong with Social Theory', American Sociological Review, 18, 3--10, 1954
• 7: Bowen, G., 'Grounded Theory and Sensitizing Concepts', International Journal of Qualitative Methods, 5 (3), September 2006
• 8: Barry Brown , Ian MacColl , Matthew Chalmers , Areti Galani , Cliff Randell , Anthony Steed, Lessons from the lighthouse: collaboration in a shared mixed reality system, Proceedings of the SIGCHI conference on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA [doi>10.1145/642611.642711]
• 9: Matthew Chalmers , Areti Galani, Seamful interweaving: heterogeneity in the theory and design of interactive systems, Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques, August 01-04, 2004, Cambridge, MA, USA [doi>10.1145/1013115.1013149]
• 10: Adrian David Cheok , Kok Hwee Goh , Wei Liu , Farzam Farbiz , Siew Wan Fong , Sze Lee Teo , Yu Li , Xubo Yang, Human Pacman: a mobile, wide-area entertainment system based on physical, social, and ubiquitous computing, Personal and Ubiquitous Computing, v.8 n.2, p.71-81, May 2004 [doi>10.1007/s00779-004-0267-x]
• 11: Cockton, G., 'Valuing User Experience', Proc, NordiCHI 2006 Workshop"User Experience Towards a Unified View, 100--105, Oslo, Norway, October 2006
• 12: Brigid Costello , Lizzie Muller , Shigeki Amitani , Ernest Edmonds, Understanding the experience of interactive art: Iamascope in Beta_space, Proceedings of the second Australasian conference on Interactive entertainment, p.49-56, November 23-25, 2005, Sydney, Australia
• 13: Andy Crabtree , Tom Rodden , Steve Benford, Moving with the times: IT research and the boundaries of CSCW, Computer Supported Cooperative Work, v.14 n.3, p.217-251, June 2005 [doi>10.1007/s10606-005-3642-x]
• 14: Hagebölling, H., Interactive Dramaturgies, Springer, 2004
• 15: Eva Hornecker , Jacob Buur, Getting a grip on tangible interaction: a framework on physical space and social interaction, Proceedings of the SIGCHI conference on Human Factors in computing systems, April 22-27, 2006, Montréal, Québec, Canada [doi>10.1145/1124772.1124838]
• 16: Huang, E., Mynatt, E., Trimble, J., 'Displays in the wild: Understanding the dynamics and evolution of a display ecology', Proc Fourth International Conference on Pervasive Computing, 321--336, LNCS, Springer
• 17: Ingold, T., Lines: A Brief History, Routledge, 2007
• 18: Staffan Jonsson , Markus Montola , Annika Waern , Martin Ericsson, Prosopopeia: experiences from a pervasive Larp, Proceedings of the 2006 ACM SIGCHI international conference on Advances in computer entertainment technology, June 14-16, 2006, Hollywood, California [doi>10.1145/1178823.1178850]
• 19: Boriana Koleva , Holger Schnädelbach , Steve Benford , Chris Greenhalgh, Traversable interfaces between real and virtual worlds, Proceedings of the SIGCHI conference on Human factors in computing systems, p.233-240, April 01-06, 2000, The Hague, The Netherlands [doi>10.1145/332040.332437]
• 20: Boriana Koleva , Ian Taylor , Steve Benford , Mike Fraser , Chris Greenhalgh , Holger Schnädelbach , Dirk vom Lehn , Christian Heath , Ju Row-Farr , Matt Adams, Orchestrating a mixed reality performance, Proceedings of the SIGCHI conference on Human factors in computing systems, p.38-45, March 2001, Seattle, Washington, United States [doi>10.1145/365024.365033]
• 21: Effie Law , Virpi Roto , Arnold P.O.S. Vermeeren , Joke Kort , Marc Hassenzahl, Towards a shared definition of user experience, CHI '08 extended abstracts on Human factors in computing systems, April 05-10, 2008, Florence, Italy [doi>10.1145/1358628.1358693]
• 22: Milgram P., Kishino, F., 'A Taxonomy of Mixed Reality Visual Displays', IEICE Transactions on Information Systems, E77-D12, 449--455, 1994.
• 23: Pfister, M., The Theory and Analysis of Drama, Cambridge University Press, 1998 (English translation)
• 24: Schnädelbach H., Rennick Egglestone, S., Reeves, S., Benford, S., Walker, B., Wright, M., 'Performing Thrill: Designing Telemetry Systems and Spectator Interfaces for Amusement Rides', CHI 2008, Florence, 2008.
• 25: Star, S. L., 'Institutional Ecology, 'Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology', Social Studies of Science, 19 (3), 387--420, 1989
• 26: Sutherland, I.E., 'Computer Displays' Scientific American, 222 (6), June, 1970, 57--81.
• 27: Jenifer Tidwell, Designing Interfaces, O'Reilly Media, Inc., 2005
• 28: Vassilios Vlahakis , John Karigiannis , Manolis Tsotros , Michael Gounaris , Luis Almeida , Didier Stricker , Tim Gleue , Ioannis T. Christou , Renzo Carlucci , Nikos Ioannidis, Archeoguide: first results of an augmented reality, mobile computing system in cultural heritage sites, Proceedings of the 2001 conference on Virtual reality, archeology, and cultural heritage, November 28-30, 2001, Glyfada, Greece [doi>10.1145/584993.585015]
• 29: vom Lehn, D. et al., 'Configuring exhibits', Verbal Art Across Cultures (eds. Knoblauch, H. and Kotthoff, H.), 281--297, 2001, Gunter Narr Verlag Tubingen.
• 30: Weiser, M., 'The Computer for the 21st Century', Scientific American, 265 (3), 94--104

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)

General Terms:
Human Factors, Theory

Keywords:
collaboration, cultural applications, games, museums, performance, role, space, time, trajectory, user experience