Exploring the analytical processes of intelligence analysts

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Exploring the analytical processes of intelligence analysts

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Conference on Human Factors in Computing Systems archive
Proceedings of the 27th international conference on Human factors in computing systems table of contents

Boston, MA, USA

SESSION: Understanding information table of contents

Pages 11-20

Year of Publication: 2009

ISBN:978-1-60558-246-7

Authors

George Chin, Jr.	Pacific Northwest National Laboratory, Richland, WA, USA
Olga A. Kuchar	Pacific Northwest National Laboratory, Richland, WA, USA
Katherine E. Wolf	Pacific Northwest National Laboratory, Richland, WA, USA

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction
ACM: Association for Computing Machinery

Publisher

ACM New York, NY, USA

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ABSTRACT

We present an observational case study in which we investigate and analyze the analytical processes of intelligence analysts. Participating analysts in the study carry out two scenarios where they organize and triage information, conduct intelligence analysis, report results, and collaborate with one another. Through a combination of scenario-based analysis, artifact analysis, role-playing, interviews, and participant observations, we explore the space and boundaries in which intelligence analysts work and operate. We also assess the implications of our findings on the use and application of key information technologies.

REFERENCES

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