The quality framework of e-government development

ABSTRACT

e-Government is employed as a tool for supporting better government administration and public services. The success of e-Government is depending on its quality and usage. The higher e-Government quality, then better administration and services are provided. However, many e-Governments are developed without fully supporting the real government needs and sufficient quality. This paper pointes out three well-known quality aspects, i.e. process quality, information quality and service quality that can be embedded into e-Government. The imperial work on proving e-Government quality is addressed. In addition, the sustainable e-Government development containing four main components, i.e. stakeholder, development methodology, information and communication technology, and environment, is discussed. Integrating the above concepts, the quality framework of e-Government development to guarantee governmental and citizens' usage and satisfaction is established.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.0 General

General Terms:
Measurement, Security, Standardization

Keywords:
e-government, e-government development, e-government quality, quality framework