Understanding the intent behind mobile information needs

ABSTRACT

Mobile phones are becoming increasingly popular as a means of information access while on-the-go. Mobile users are likely to be interested in locating different types of content. However, the mobile space presents a number of key challenges, many of which go beyond issues with device characteristics such as screen-size and input capabilities. In particular, changing contexts such as location, time, activity and social interactions are likely to impact on the types of information needs that arise. In order to offer personalized, effective mobile services we need to understand mobile users in more detail. Thus we carried out a four-week diary study of mobile information needs, looking in particular at the goal/intent behind mobile information needs, the topics users are interested in and the impact of mobile contexts such as location and time on user needs.

REFERENCES

• 1: R. Baeza-Yates, G. Dupret, and J. Velasco. A study of mobile search queries in Japan. In Query Log Analysis at WWW 2007, 2007.
• 2: Joel Brandt , Noah Weiss , Scott R. Klemmer, txt 4 l8r: lowering the burden for diary studies under mobile conditions, CHI '07 extended abstracts on Human factors in computing systems, April 28-May 03, 2007, San Jose, CA, USA [doi>10.1145/1240866.1240998]
• 3: Andrei Broder, A taxonomy of web search, ACM SIGIR Forum, v.36 n.2, Fall 2002 [doi>10.1145/792550.792552]
• 4: Karen Church , Barry Smyth , Keith Bradley , Paul Cotter, A large scale study of European mobile search behaviour, Proceedings of the 10th international conference on Human computer interaction with mobile devices and services, September 02-05, 2008, Amsterdam, The Netherlands [doi>10.1145/1409240.1409243]
• 5: Karen Church , Barry Smyth, Understanding mobile information needs, Proceedings of the 10th international conference on Human computer interaction with mobile devices and services, September 02-05, 2008, Amsterdam, The Netherlands [doi>10.1145/1409240.1409325]
• 6: Karen Church , Barry Smyth, Who, what, where & when: a new approach to mobile search, Proceedings of the 13th international conference on Intelligent user interfaces, January 13-16, 2008, Gran Canaria, Spain [doi>10.1145/1378773.1378817]
• 7: Karen Church , Barry Smyth , Paul Cotter , Keith Bradley, Mobile information access: A study of emerging search behavior on the mobile Internet, ACM Transactions on the Web (TWEB), v.1 n.1, p.4-es, May 2007 [doi>10.1145/1232722.1232726]
• 8: Martin Colbert, A diary study of rendezvousing: implications for position-aware computing and communications for the general public, Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work, September 30-October 03, 2001, Boulder, Colorado, USA [doi>10.1145/500286.500292]
• 9: Sunny Consolvo , Miriam Walker, Using the Experience Sampling Method to Evaluate Ubicomp Applications, IEEE Pervasive Computing, v.2 n.2, p.24-31, April 2003 [doi>10.1109/MPRV.2003.1203750]
• 10: Rebecca Grinter , Margery Eldridge, Wan2tlk?: everyday text messaging, Proceedings of the SIGCHI conference on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA [doi>10.1145/642611.642688]
• 11: M. Ito and D. Okabe. Intimate connections: Contextualizing japanese youth and mobile messaging. In R. Harper, L. Palen, and A.S. Taylor, Eds., The Inside Text: Social, Cultural and Design Perspectives on SMS, 2005.
• 12: Bernard J. Jansen , Danielle L. Booth , Amanda Spink, Determining the user intent of web search engine queries, Proceedings of the 16th international conference on World Wide Web, May 08-12, 2007, Banff, Alberta, Canada [doi>10.1145/1242572.1242739]
• 13: Bernard J. Jansen , Amanda Spink, How are we searching the world wide web?: a comparison of nine search engine transaction logs, Information Processing and Management: an International Journal, v.42 n.1, p.248-263, January 2006 [doi>10.1016/j.ipm.2004.10.007]
• 14: Quentin Jones , Sukeshini A. Grandhi , Steve Whittaker , Keerti Chivakula , Loren Terveen, Putting systems into place: a qualitative study of design requirements for location-aware community systems, Proceedings of the 2004 ACM conference on Computer supported cooperative work, November 06-10, 2004, Chicago, Illinois, USA [doi>10.1145/1031607.1031640]
• 15: Maryam Kamvar , Shumeet Baluja, A large scale study of wireless search behavior: Google mobile search, Proceedings of the SIGCHI conference on Human Factors in computing systems, April 22-27, 2006, Montréal, Québec, Canada [doi>10.1145/1124772.1124877]
• 16: Maryam Kamvar , Shumeet Baluja, Deciphering Trends in Mobile Search, Computer, v.40 n.8, p.58-62, August 2007 [doi>10.1109/MC.2007.270]
• 17: MobileMarketingAssociation. Off Portal -- An Introduction to the Market Opportunity. http://www.mmaglobal.com/offportal.pdf, June 2007. Last Checked 15th December 2008.
• 18: Daniel E. Rose , Danny Levinson, Understanding user goals in web search, Proceedings of the 13th international conference on World Wide Web, May 17-20, 2004, New York, NY, USA [doi>10.1145/988672.988675]
• 19: Timothy Sohn , Kevin A. Li , William G. Griswold , James D. Hollan, A diary study of mobile information needs, Proceeding of the twenty-sixth annual SIGCHI conference on Human factors in computing systems, April 05-10, 2008, Florence, Italy [doi>10.1145/1357054.1357125]
• 20: Proceeding of the twenty-sixth annual SIGCHI conference on Human factors in computing systems, pages 433--442. ACM, 2008.
• 21: Carol A. Taylor , Ona Anicello , Scott Somohano , Nancy Samuels , Lori Whitaker , Judith A. Ramey, A framework for understanding mobile internet motivations and behaviors, CHI '08 extended abstracts on Human factors in computing systems, April 05-10, 2008, Florence, Italy [doi>10.1145/1358628.1358744]
• 22: Jeonghee Yi , Farzin Maghoul , Jan Pedersen, Deciphering mobile search patterns: a study of Yahoo! mobile search queries, Proceeding of the 17th international conference on World Wide Web, April 21-25, 2008, Beijing, China [doi>10.1145/1367497.1367533]

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.m MISCELLANEOUS

General Terms:
Experimentation, Human Factors

Keywords:
context, diary study, information needs, intent, mobile