Challenges of business service monitoring in the internet of services

ABSTRACT

The most industrialized countries have entered an era where their prosperity is largely created through a service economy. There is a transition from a manufacturing based economy to a service based economy. In the Internet of Services (IoS) vision services are seen as tradable goods. Business services are a major asset in this context. Since they are inherently different from e.g. web services, there is a need for a specialized monitoring approach. In this paper we describe the differences between e-services and business services, present an approach to describe business services, and discuss challenges regarding their monitoring requirements.

REFERENCES

• 1: The Dublin Core Metadata Initiative. http://purl.oclc.org/dc/, 1998.
• 2: Proposal for a directive of the european parliament and of the council on services in the internal market. SEC(2004) 21, 2004.
• 3: M. D. Alistair Barros and P. Bruza. The move to web service ecosystems. BPTrends, 2005.
• 4: M. Barbacci, M. H. Klein, T. A. Longstaff, and C. B. Weinstock. Quality attributes. Technical Report ESC-TR-95-021, CMU, 1995.
• 5: R. Buchsein, F. Victor, H. Günther, and V. Machmeier. IT-Management mit ITIL V3. Friedr. Vieweg & Sohn Verlag, Wiesbaden, 2007.
• 6: J. Cardoso, K. Voigt, and M. Winkler. Service engineering for the internet of services. To appear in Enterprise Information Systems, Lecture Notes in Business Information Processing (LNBIP), 2008.
• 7: A. Dan , D. Davis , R. Kearney , A. Keller , R. King , D. Kuebler , H. Ludwig , M. Polan , M. Spreitzer , A. Youssef, Web services on demand: WSLA-driven automated management, IBM Systems Journal, v.43 n.1, p.136-158, January 2004
• 8: C. M. W. Group. The caida web site, 2008.
• 9: I. I. P. M. W. Group. Ip performance metrics (ippm), 2008.
• 10: Richard Hull , Michael Benedikt , Vassilis Christophides , Jianwen Su, E-services: a look behind the curtain, Proceedings of the twenty-second ACM SIGMOD-SIGACT-SIGART symposium on Principles of database systems, p.1-14, June 09-11, 2003, San Diego, California [doi>10.1145/773153.773154]
• 11: Radu Jurca , Boi Faltings , Walter Binder, Reliable QoS monitoring based on client feedback, Proceedings of the 16th international conference on World Wide Web, May 08-12, 2007, Banff, Alberta, Canada [doi>10.1145/1242572.1242708]
• 12: A. G. Ltd. Information technology infrastructure library, 2008.
• 13: I. Moerschel, H. Behrens, K.-P. Faehnrich, and R. Elze. Advances in Services Innovations, chapter Standardisation in the Service Sector for Global Markets, pages 257--277. Engineering. Springer Berlin Heidelberg, 2007.
• 14: Oliver Moser , Florian Rosenberg , Schahram Dustdar, Non-intrusive monitoring and service adaptation for WS-BPEL, Proceeding of the 17th international conference on World Wide Web, April 21-25, 2008, Beijing, China [doi>10.1145/1367497.1367607]
• 15: OECD. The service economy. STI Business and Industry Policy Forum Series No. 80637, 2000.
• 16: J. O'Sullivan. Towards a Precise Understanding of Service Properties. PhD thesis, Queensland University of Technology, 2006.
• 17: T. Pressebüro. Texo -- business webs im internet der dienste. http://theseus-programm.de/scenarios/de/texo, March 2008.
• 18: G. Scheithauer and M. Winkler. A Service Description Framework for Service Ecosystems. Bamberger Beiträge zur Wirtschaftsinformatik 78, Bamberg University, October 2008. ISSN 0937--3349.
• 19: Software Engineering Standards Committee of the IEEE Computer Society USA. IEEE Guide for Software Requirements Specifications 830-1998, 1998.

INDEX TERMS

Primary Classification:
  C. Computer Systems Organization
  C.4 PERFORMANCE OF SYSTEMS

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.8 Metrics
          Subjects: Performance measures; Process metrics

General Terms:
Measurement, Performance

Keywords:
business service, e-service and marketplaces, internet of services, monitoring, web service