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ABSTRACT

While the IT industry is moving forward with service-based solutions, they have left behind critical processes and soft IT assets unmanaged, especially at the intersection of business processes with Business Intelligence (BI). In this paper, we describe the challenges faced by model developers (or statisticians) and business analysts while managing data mining model assets of an organization that supports business processes in making real-time decisions and forecasts.

REFERENCES

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.2 User/Machine Systems
          Subjects: Human factors

General Terms:
Design, Human Factors, Management

Keywords:
BSM, ITSM, challenges, data mining models, model lifecycle