Multiple people and components: considerations for designing multi-user middleware

ABSTRACT

Despite some signs of success, there is still a long way to go in addressing the growing complexity-management gap in middleware systems. One issue that can create complexity for users is a mismatch between tasks in multi-person environments and the task flows in middleware management tools. We present an example scenario that illustrates the complexity of multi-user task flows. This is followed by a discussion of the implications for the design of IT middleware management tools.

REFERENCES

• 1: James L. Lentz , Terry M. Bleizeffer, IT ecosystems: evolved complexity and unintelligent design, Proceedings of the 2007 symposium on Computer human interaction for the management of information technology, March 30-31, 2007, Cambridge, Massachusetts [doi>10.1145/1234772.1234780]
• 2: ITIL® -- IT Infrastructure Library. http://www.itil-officialsite.com/home/home.asp

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)

Additional Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.4 System Management

Keywords:
middleware, system administration