IT-management software deployment: field findings and design guidelines

ABSTRACT

This paper reports field research of Enterprise IT-Management Software deployments in corporate data centers. The observed deployments were complex, time-consuming and often did not provide tools and documentation that optimally supported IT Professionals' work. The findings highlight deployment work practices and challenges, and inform guidelines for designing deployment tools and documentation that support IT Professionals' work.

REFERENCES

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)

Additional Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.2 Installation Management
      K.6.4 System Management

General Terms:
Design, Human Factors, Management

Keywords:
ethnography, software deployment, system management