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ABSTRACT

In this paper, we emphasize the importance of taking quality issues into account when designing an ambient intelligence system. In particular, we state that the multiple dimensions of quality such as quality of information, quality of service and quality of experience influence the selection of heterogeneous services in an ambient service provisioning scenario. We also show how these quality dimensions are related/in-contrast to each other and how they contribute to the design of a human-centered service provisioning framework, which aims to capture the current context of humans and spontaneously provide services in their ambient environment.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.1 Multimedia Information Systems
          Subjects: Evaluation/methodology

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: User-centered design

General Terms:
Human Factors, Measurement

Keywords:
ambient environment, context, human-centered computing, quality, service provisioning