Advances in understanding knowledge work: an experience report

ABSTRACT

Extending our ongoing investigation into the communicative practices of knowledge work, we have made recent advances on three different fronts: methodological framing, investigation of work practices and potential support tools, and application development. Each of these advances is considered in this experience report, which concludes with a brief discussion of where such research might most productively advance next.

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INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY
      K.4.3 Organizational Impacts
          Subjects: Computer-supported collaborative work

General Terms:
Design, Documentation, Economics, Human Factors, Theory

Keywords:
communicative event models, genre ecologies, knowledge work