A.M.I.G.O.S: knowledge management and social networks

ABSTRACT

Companies are looking for strategies to support members' communication and collaboration, which would help them to create, manage and share knowledge inside the organization. This work presents how the use of social networks can help companies overcame this challenge by exchanging information through relationships between its members. It shows how a.m.i.g.o.s, a web-based social network (WBSN), was able to improve communication and maintenance of organization knowledge in a Brazilian Innovation Center called C.E.S.A.R The work also compares this approach to some other previous initiatives, like wiki and electronic mailing lists.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
      H.3.m Miscellaneous

General Terms:
Documentation, Management

Keywords:
collaboration, knowledge management, recommendation, social network, virtual communities