SENTINEL: a semantic business process monitoring tool

ABSTRACT

Business Activity Monitoring (BAM) aims to support the real-time analysis of business processes in order to improve the speed and effectiveness of business operations. Providing a timely, integrated high-level view on the evolution and well-being of business activities within enterprises constitutes a highly valuable analytical tool for monitoring, managing and hopefully enhancing businesses. However, the degree of automation currently achieved cannot support the level of reactivity and adaptation demanded by businesses. We argue that the fundamental problem is that moving between the business level and the IT level is insufficiently automated and suggest an extensive use of semantic technologies as a solution. In particular, we present SENTINEL a Semantic Business Process Monitoring tool that advances the state of the art in BAM by making extensive use of semantic technologies in order to support the integration and derivation of business level knowledge out of low-level audit trails generated by IT systems.

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INDEX TERMS

Primary Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.8 Metrics
          Subjects: Performance measures

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.8 Metrics
          Subjects: Process metrics
      D.2.9 Management
          Subjects: Productivity; Life cycle

  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.1 Office Automation
          Subjects: Workflow management

  I. Computing Methodologies
  I.2 ARTIFICIAL INTELLIGENCE
      I.2.4 Knowledge Representation Formalisms and Methods

General Terms:
Management, Measurement, Performance

Keywords:
business activity monitoring, business process analysis, semantic business process management