Retrospective on a year of participatory design using the PICTIVE technique

ABSTRACT

PICTIVE is a participatory design technique for increasing the direct and effective involvement of users and other stakeholders in the design of software. This paper reviews a year of the use of PICTVE on products and research prototypes at Bellcore. What we have learned is illustrated through five brief case studies. The paper concludes with a summary of our current PICTIVE practice, expressed as three developing, interrelated models: an object model, a process model, and a participation model.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Interaction styles (e.g., commands, menus, forms, direct manipulation)

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.2 User/Machine Systems
          Subjects: Human factors
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Evaluation/methodology

General Terms:
Design, Human Factors, Management, Performance

Keywords:
assessment, design methodology, graphical user interface (GUI), participatory design, text-based interface