Developing a mobile reporting system for road maintenance: user research perspective

ABSTRACT

Mobile telecommunication technology with enhanced connectivity and multimedia features offers new possibilities to develop field tools for mobile workers. In this paper we present a study on developing a mobile tool for road maintenance workers by applying user centric design process, and discuss the challenges of the environment for both the process and the outcome

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.1 Multimedia Information Systems

General Terms:
Design, Human Factors

Keywords:
field studies, mobile technologies, user centric design