A new paradigm for designing e-government: web 2.0 and experience design

ABSTRACT

Innovations in World Wide Web technology coupled with new developments in information design present both challenges and opportunities for the creation of e-government applications that are functional, engaging for users, and that enable the achievement of democratic goals. We review the affordances associated with Web 2.0 technologies and more recent information design research focusing on user experiences that make it possible for government organizations to interact with citizens in new and compelling ways. It seems useful to consider how to design e-government resources that draw on these capabilities to add value through citizen participation in various forms of governance practices. We provide some examples that illustrate how we might pursue e-government designs that engage users in experiences with government.

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INDEX TERMS

Primary Classification:
  J. Computer Applications
  J.4 SOCIAL AND BEHAVIORAL SCIENCES

General Terms:
Design, Experimentation, Theory

Keywords:
city government, co-design, collaboration, communication, cooperative design, county government, digital government, experience design, information system, user-centered design, web 2.0, youth services