User experience at google

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User experience at google: focus on the user and all else will follow

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Conference on Human Factors in Computing Systems archive
CHI '08 extended abstracts on Human factors in computing systems table of contents

Florence, Italy

SESSION: Research landscapes table of contents

Pages 3681-3686

Year of Publication: 2008

ISBN:978-1-60558-012-X

Authors

Irene Au	Google, Mountain View, CA, USA
Richard Boardman	Google, Mountain View, CA, USA
Robin Jeffries	Google, Mountain View, CA, USA
Patrick Larvie	Google, Mountain View, CA, USA
Antonella Pavese	Google, New York, USA
Jens Riegelsberger	Google, London, United Kngdm
Kerry Rodden	Google, Mountain View, CA, USA
Molly Stevens	Google, New York, NY, USA

Sponsors

ACM: Association for Computing Machinery
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 75, Downloads (12 Months): 436, Citation Count: 1

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ABSTRACT

This paper presents an overview of the User Experience (UX) team at Google. We focus on four aspects of working within Google's product development organization: (1) a bottom-up 'ideas' culture, (2) a data-driven engineering approach, (3) a fast, highly iterative web development cycle, and (4) a global product perspective of designing for multiple countries. Each aspect leads to challenges and opportunities for the UX team. We discuss these, and outline some of the methodological approaches we employ to deal with them, along with some examples of our work.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Richard Boardman, No IM please,: we're testing, CHI '06 extended abstracts on Human factors in computing systems, April 22-27, 2006, Montréal, Québec, Canada [doi>10.1145/1125451.1125474]
	2	Adam D. I. Kramer , Kerry Rodden, Applying a user-centered metric to identify active blogs, CHI '07 extended abstracts on Human factors in computing systems, April 28-May 03, 2007, San Jose, CA, USA [doi>10.1145/1240866.1241035]
	3	Google website, Company Information: Our Philosophy, http://www.google.com/corporate/tenthings.html
	4	Google blog, Google's 20% time in action, http://googleblog.blogspot.com/2006/05/googles-20-percent-time-in-action.html, 2006.
	5	New York Times website, The Google Way: Give engineers room, http://www.nytimes.com/2007/10/21/jobs/21pre.html, 21 October 2007.
	6	Jens Riegelsberger , Yelena Nakhimovsky, Seeing the bigger picture: a multi-method field trial of google maps for mobile, CHI '08 extended abstracts on Human factors in computing systems, April 05-10, 2008, Florence, Italy [doi>10.1145/1358628.1358655]
	7	Philip Strain , A. Dawn Shaikh , Richard Boardman, Thinking but not seeing: think-aloud for non-sighted users, CHI '07 extended abstracts on Human factors in computing systems, April 28-May 03, 2007, San Jose, CA, USA [doi>10.1145/1240866.1240910]