A typology of complaints about eBay sellers

ABSTRACT

More could be done to reduce rising online fraud rates.

REFERENCES

• 1: Cox, B. And the online fraud goes on... Internet.com, (Feb. 14, 2003); www.ecommerce-guide.com/news/news/article.php/11825_ 1584531_2.
• 2: eBay. eBay Outlines Global Business Strategy at 2005 Analyst Conference. eBay press release (Feb. 10, 2005); investor.ebay.com/ReleaseDetail.cfm?ReleaseID=155513.
• 3: Gray, T. Online shopping boomed this holiday season. Internetnews.com, (Jan. 3, 2005); www.internetnews.com/ec-news/article.php/ 3453931.
• 4: Dawn G. Gregg , Judy E. Scott, The Role of Reputation Systems in Reducing On-Line Auction Fraud, International Journal of Electronic Commerce, v.10 n.3, p.95-120, Number 3/Spring 2006 [doi>10.2753/JEC1086-4415100304]
• 5: IC3 2004 Internet Fraud Crime Report, Jan. 1, 2006-Dec. 31, 2006. National White Collar Crime Center and the Federal Bureau of Investigation (2007); www.ic3.gov/media/annualreport/2006_IC3Report.pdf.
• 6: IFCC, Internet Auction Fraud. National White Collar Crime Center and the Federal Bureau of Investigation (2001); www1.ifccfbi.gov/strategy/AuctionFraudReport.pdf.
• 7: Konrad, R. EBay losing allure to some entrepreneurs. USA Today Online (June 27, 2005); www.usatoday.com/tech/news/2005-06-27-ebayallure_x.htm.
• 8: Resnick, P. and Zeckhauser, R. Trust among strangers in internet transactions: empirical analysis of eBay's reputation system. The Economics of the Internet and E-Commerce, M.R. Baye, Ed. Advances in Applied Microeconomics, Vol. 11. JAI Press, Amsterdam, 2002.
• 9: Paul Resnick , Ko Kuwabara , Richard Zeckhauser , Eric Friedman, Reputation systems, Communications of the ACM, v.43 n.12, p.45-48, Dec. 2000 [doi>10.1145/355112.355122]
• 10: U.S. Census Bureau. Quarterly Retail E-Commerce Sales 4th Quarter 2006; www.census.gov/mrts/www/data/html/06Q4.html.

INDEX TERMS

Primary Classification:
  G. Mathematics of Computing
  G.2 DISCRETE MATHEMATICS
      G.2.1 Combinatorics

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces

  I. Computing Methodologies
  I.2 ARTIFICIAL INTELLIGENCE
      I.2.8 Problem Solving, Control Methods, and Search

  K. Computing Milieux
  K.1 THE COMPUTER INDUSTRY