Proactive displays: Supporting awareness in fluid social environments

ABSTRACT

Academic conferences provide a social space for people to present their work and interact with one another. However, opportunities for interaction are unevenly distributed among the attendees. We seek to extend the opportunities for interaction among attendees by using technology to enable them to reveal information about their background and interests in different settings. We evaluate a suite of applications that augment three physical social spaces at an academic conference. The applications were designed to augment formal conference paper sessions and informal breaks. A mixture of qualitative observation and survey response data are used to frame the impacts from both individual and group perspectives. Respondents reported on their interactions and serendipitous findings of shared interests with other attendees. However, some respondents also identify distracting aspects of the augmentation. Our discussion relates these results to existing theory of group behavior in public places and how these social space augmentations relate to awareness as well as the problem of shared interaction models.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Interaction styles (e.g., commands, menus, forms, direct manipulation)

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
          Subjects: Computer-supported cooperative work

General Terms:
Design, Experimentation, Human Factors

Keywords:
Awareness, augmented social spaces, evaluation, proactive display