Putting innovation to work: adoption strategies for multimedia communication systems

ABSTRACT

Multimedia communication systems promise better support for widely distributed workgroups. Their benefits for complex communication—problem-solving, negotiating, planning, and design —seem obvious, introducing appealing new technologies into the marketplace, however, can require years of Investment [13, 22]. In particular, finding productive uses for new systems takes time. Adoption strategies are needed to guide and accelerate the process.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
          Subjects: Evaluation/methodology

Additional Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.3 Communications Applications
          Subjects: Electronic mail
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.1 Multimedia Information Systems
          Subjects: Audio input/output
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Interaction styles (e.g., commands, menus, forms, direct manipulation); Input devices and strategies (e.g., mouse, touchscreen)
      H.5.3 Group and Organization Interfaces
          Subjects: Asynchronous interaction

  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY

General Terms:
Design, Human Factors, Management

Keywords:
Adoption, CSCW, Freestyle, computer-supported cooperative work, implementation