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ABSTRACT

Understanding the extent to which people's search behaviors differ in terms of the interaction flow and information targeted is important in designing interfaces to help World Wide Web users search more effectively. In this paper we describe a longitudinal log-based study that investigated variability in people.s interaction behavior when engaged in search-related activities on the Web.allWe analyze the search interactions of more than two thousand volunteer users over a five-month period, with the aim of characterizing differences in their interaction styles.allThe findings of our study suggest that there are dramatic differences in variability in key aspects of the interaction within and between users, and within and between the search queries they submit.allOur findings also suggest two classes of extreme user. navigators and explorers. whose search interaction is highly consistent or highly variable. Lessons learned from these users can inform the design of tools to support effective Web-search interactions for everyone.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
      H.3.3 Information Search and Retrieval
          Subjects: Search process

General Terms:
Experimentation, Human Factors

Keywords:
behavioral variability, web search